Support Engineer

• Provide technical support to end-users for hardware and software within the company's manufacturing plant
• Install, configure, and maintain computer hardware, software, and peripherals
• Troubleshoot and resolve hardware, software, and network issues
• Monitor and maintain computer systems and networks for performance and security
• Document IT processes, procedures, and troubleshooting steps
• Collaborate with IT team members to implement and maintain IT policies and procedures
• Provide status and completion updates to managers and users
• Support employees via phone, email, chat, ticketing system, in-person, and remotely
• Assist with software implementation, installation, maintenance, troubleshooting, and licensing
• Maintain computers, laptops, phones, printers, conference rooms, servers, and network devices
• Create and support user accounts and group memberships in Active Directory
• Install, maintain, and troubleshoot ethernet and fiber optic cables
• Evaluate, prioritize, resolve, and escalate problems and requests
• Track hardware and component inventory and distribution records
• Maintain a clean and organized work area
• Work on projects and perform other assigned duties

IT Support Technician

• Assist clients in deploying, operating, and troubleshooting Microsoft technologies
• Resolve complex technical issues and drive client success
• Handle fundamental to advanced-level support tickets and actively drive resolutions
• Track performance metrics and maintain high client satisfaction
• Collaborate with Premier Support Engineers and Escalation Engineers to close tickets and share best practices
• Contribute data and feedback to service delivery improvements
• Resolve break/fix tickets using Microsoft technology expertise
• Identify and troubleshoot issues, document troubleshooting steps, and update clients
• Create and maintain technical documentation and Knowledge Base articles
• Analyze ticket trends and recommend changes to prevent recurring issues
• Maintain proactive client communication and monitor client systems
• Advocate for client needs and provide strategic solutions
• Promote and support AI tool usage
• Communicate technical issues to technical and non-technical audiences
• Share new knowledge through training and mentoring

Support Engineer jobs in Missouri

IT Support Technician

Premier Support Engineer – Nights/Weekends