Support Engineer

• Support customers by providing technical and functional expertise over the phone, via chat, and through ticket management
• Manage customer inquiries within required time frames in accordance with support SLAs
• Troubleshoot and resolve complex customer issues using the technology stack, prior experience, and self-guided research
• Maintain professionalism and establish positive rapport during customer interactions
• Link, author, and edit Workiva knowledge base content to improve self-service resources and ticket deflection
• Capture ticket notes, document activities, and manage tickets clearly and concisely
• Work with Customer Success, Professional Services, and subject-matter-expert groups to solve broader problems and identify proactive improvements
• Act as the point of contact for support where required
• Contribute to scoped team projects
• Assist with mentoring new hires, interns, or junior engineers

Product Support Engineer

• Diagnose and resolve technical issues
• Provide timely and accurate customer support
• Collaborate with cross-functional teams to enhance product functionality
• Resolve customer challenges
• Continuously improve technical skills and knowledge
• Uphold high standards of service in every customer interaction
• Maintain clear, empathetic, and effective communication with customers and team members
• Tackle complex problems with resilience and a can-do attitude
• Help build a new support practice and drive continuous improvement of products and services

Senior Technical Support Engineer

• Provide direct, Slack-first technical support to customers running Qdrant, mostly asynchronously
• Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer
• Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes
• Use AI-assisted tooling to speed up triage where helpful
• Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product
• Build and maintain internal tools that make support workflows faster and more observable
• Write and maintain documentation for customers and the internal team
• Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company

Senior Support Engineer, EMEA

• Act as first- and second-line support for incidents and requests through ticketing system, chat, email, and walk-ups
• Triage, diagnose, resolve, and escalate hardware/software issues
• Own tickets end-to-end while meeting SLAs and communicating clearly with users
• Create and maintain knowledge base articles, FAQs, and user guides
• Support onboarding, access provisioning, offboarding, and permissions reviews
• Set up and support conferencing tools, AV equipment, and meeting rooms
• Provide remote support for distributed teams and home-office setups
• Build, deploy, image, configure, and maintain Windows and macOS endpoints
• Administer MDM/endpoint management for policies, profiles, compliance, and patching
• Install and support Microsoft 365, VPN, and collaboration tools
• Manage endpoint security, including EDR/antivirus, disk encryption, and OS/application patching
• Support peripherals, mobile devices, and basic network connectivity
• Maintain hardware inventory and asset lifecycle, including purchasing, tracking, RMA, and disposal
• Support identity and access management using AD, Microsoft Entra, and Okta, including MFA and SSO applications
• Perform routine administration in Microsoft 365, including Exchange, Teams, and SharePoint
• Assist with SaaS onboarding, license management, and application troubleshooting
• Contribute to ITIL-aligned incident, request, problem, change, CMDB, and asset processes
• Document standards, runbooks, and diagrams
• Collaborate with Security on compliance, endpoint posture, and awareness initiatives
• Coordinate with vendors for escalations and repairs

Support Engineer jobs in Netherlands

Product Support Engineer

Senior Technical Support Engineer

Senior Support Engineer, EMEA

Desktop Support Analyst