Support Engineer

• Serve as the primary service and maintenance contact for Trane Technologies customers in a defined market
• Commission, troubleshoot, repair, and start up HVAC systems in commercial environments
• Coordinate with team leaders, project managers, and customers to understand on-site installation and repair requirements
• Forecast issues, gather materials, and synchronize on-site work
• Serve as the direct customer contact for assigned projects
• Identify, diagnose, and repair equipment and systems at customer locations
• Use software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair units
• Maintain flexibility for overtime, weekends, and occasional overnight stays
• Enforce safety standards and maintain security and accountability of company-issued and procured assets
• Record asset use, wear, and conditions

Support Technician

• Provide technical assistance and support to FIT Technologies clients
• Support, monitor, and maintain client environments onsite or remotely
• Build and maintain relationships with clients and team members
• Install, maintain, and repair desktop hardware, network equipment, and PC peripherals
• Maintain daily service calls and meet requested SLA time frames
• Participate in equipment liquidations
• Perform routine maintenance following company and client standards
• Perform software and hardware upgrades
• Provide detailed progress updates in a timely and accurate manner
• Ensure physical cabling infrastructure meets desired standards

Support Engineer jobs in Ohio

Support Technician

Technical Support Services Technician I