Support Engineer

• Respond to technical inquiries from CVS store, pharmacy, and Minute Clinic employees
• Solve, diagnose, and resolve issues involving hardware, Pharmacy, Point of Sale systems, Minute Clinic, and Photo systems
• Follow problem escalation and follow-up processes
• Use online knowledge articles for troubleshooting
• Supervise incidents in a case tracking system
• Take live troubleshooting calls daily
• Deliver timely and efficient customer service with a focus on first-call resolution and customer satisfaction
• Document problems, complete problem tickets, and request information in support tools
• Maintain accurate, up-to-date knowledge of policies, procedures, and troubleshooting techniques
• Manage call workload
• Analyze, diagnose, and resolve problems and requests within service level agreements
• Collaborate in a team environment

Explore Technical Support Representative at CVS Health. Review requirements and application details.