Support Engineer

• Learn POS systems through a comprehensive training program
• Troubleshoot hardware, software, and networking issues remotely and on-site
• Install and deploy retail systems
• Travel to client sites using a company vehicle
• Provide hands-on support to grocery, hospitality, convenience, and restaurant businesses
• Lead installation projects from delivery through documentation
• Maintain critical inventory systems
• Help clients restore business operations when systems go down

Field Support Technician

• Provide responsive technical support and first-time resolution through incoming calls, community requests, and email
• Troubleshoot and resolve simple to highly complex hardware and software issues using a logical, detail-oriented approach
• Collaborate with teams or escalate product issues when needed
• Provide periodic on-site support for service projects, event support, installations, and technical service
• Create and update internal and external knowledge base articles
• Capture accurate troubleshooting notes, action plans, and site-specific information in Salesforce
• Work shifts and participate in an after-hours rotation providing support up to 24/7, including nights, weekends, and holidays
• Participate in technical training on products and systems

Support Engineer jobs in South Dakota

Field Support Technician

Audio Video Technical Support