Support Engineer

• Investigate, analyse and resolve incidents and requests related to enterprise applications
• Provide functional support across Oracle Fusion Cloud applications
• Collaborate with internal teams and external support partners
• Manage escalations and follow issues through to resolution
• Work in line with established SLAs while understanding business priorities and urgency
• Identify opportunities to improve system performance, stability and user experience
• Understand stakeholder needs and translate business requirements into effective solutions
• Contribute to Oracle implementation and enhancement projects
• Maintain and administer Oracle Fusion security roles and Data Access Sets
• Create and maintain support documentation for service delivery and knowledge sharing
• Support internal users and contribute to continuous improvement and evolution of the Oracle Fusion Cloud platform

Applications Support Analyst – Oracle Fusion Cloud

• Provide IT infrastructure or field support
• Support users with Windows OS, Active Directory, networking, and endpoint security
• Use ticketing systems such as ServiceNow and remote support tools
• Travel between sites as required
• Work independently to resolve IT support issues

IT Support Engineer

• Provide direct, Slack-first technical support to customers running Qdrant, mostly asynchronously
• Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer
• Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes
• Use AI-assisted tooling to speed up triage where helpful
• Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product
• Build and maintain internal tools that make support workflows faster and more observable
• Write and maintain documentation for customers and the internal team
• Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company

Senior Support Engineer, EMEA

• Respond to complex inbound technical service requests by phone and email
• Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure
• Reproduce issues, conduct root cause analysis, and collaborate with Engineering on bug fixes and feature requests
• Create and maintain internal runbooks, FAQs, and technical documentation
• Lead incident response or participate in an on-call rotation for critical issues
• Identify support trends and partner with Product and Engineering on long-term solutions
• Log issues and status updates accurately in the internal tracking system
• Understand clients’ business objectives and impact to resolve issues promptly and ensure customer success
• Support multiple cloud and hardware solutions
• Contribute to service desk processes and procedures
• Collaborate with departments and vendors to provide timely issue resolution
• Handle reseller support requests by staying current on platform features and enhancements and providing diagnoses and issue resolution
• Triage issues to internal and external teams and advocate for customers to drive resolution within SLOs

Support Engineer jobs in Spain

Applications Support Analyst – Oracle Fusion Cloud

IT Support Engineer

Senior Support Engineer, EMEA

Senior Technical Support Engineer