Support Engineer

• Provide first-line technical support to end users via phone, email, ticketing systems, and on-site assistance
• Diagnose, troubleshoot, and resolve Level 1 IT issues involving hardware, software, and network connectivity
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices
• Support Microsoft Windows operating systems and Microsoft 365 applications
• Manage user accounts, password resets, and access permissions
• Escalate complex issues to Level 2 or Level 3 support teams
• Log, track, and update incidents and service requests in the IT ticket management system
• Create and maintain technical documentation, user guides, and knowledge base articles
• Assist with IT infrastructure operations and assigned IT-related projects
• Ensure timely incident resolution while maintaining high customer satisfaction

Desktop Support Technician

• Resolve complex technical issues across production and non-production environments
• Own and troubleshoot customer cases from a global support queue
• Provide clear, timely updates and proactively manage customer expectations
• Collaborate across engineering, product, and support teams
• Apply Knowledge-Centred Support (KCS) methodology to document solutions
• Author, publish, and continuously improve knowledge base articles
• Communicate complex technical concepts to technical and non-technical stakeholders
• Participate in product testing, including new releases
• Improve customer-facing documentation in Wiki and Zendesk
• Manage workload and priorities in alignment with team objectives
• Continuously expand expertise across the Trustonic SaaS platform

Support Engineer jobs in Thailand

Desktop Support Technician

Technical Support Engineer