System Administrator

• Administer and continually improve central business applications such as Google Workspace, the Atlassian suite, ZenDesk and more
• Provide support for users across central business applications, including incident response, incident management and root cause analysis
• Improve and test business continuity and disaster recovery planning and processes
• Support the security program through security-related maintenance, investigations and best practices
• Maintain precise inventory records of user devices, cloud assets, configurations, access rights and associated costs
• Maintain the security posture of end-user devices, including vulnerability management
• Manage the internal service desk ticket queue with the wider team
• Support a variety of internal IT projects
• Deploy and manage security tools on end-user devices
• Provide proactive and reactive technical support for meeting-room technology
• Diagnose and resolve hardware, software and network-connectivity issues related to AV and IT equipment
• Perform regular checks, maintenance and setup for monitors, displays and related peripherals across company office locations
• Conduct Portable Appliance Testing (PAT) on relevant IT and AV equipment according to UK safety standards and maintain accurate testing records
• Apply technical understanding of IT infrastructure, networking fundamentals, operating systems and AV systems to troubleshoot integrated systems

Systems Administrator

• Administer and maintain Red Hat server environments, including patching, updates, upgrades, and performance tuning
• Provide after-hours on-call support and respond to system incidents and alerts
• Implement and manage infrastructure changes with documentation, testing, and controlled execution
• Perform server security hardening, vulnerability assessments, and security incident response
• Monitor system performance, capacity, and availability
• Collaborate with network, database, application, and other IT teams on integration and troubleshooting
• Participate in disaster recovery and business continuity planning and testing
• Automate system administration using Python, Ansible, Bash, and related technologies
• Create and maintain technical documentation, operating procedures, and troubleshooting guides
• Maintain knowledge of Linux administration, security, and operations technologies

Senior Linux Systems Administrator

• Administer and maintain Red Hat servers through patching, updates, upgrades, and performance tuning
• Provide after-hours on-call support and respond to system incidents and alerts
• Implement and manage infrastructure changes with documentation, testing, and execution
• Perform server security hardening, vulnerability assessments, and security incident response
• Monitor system performance, capacity, and availability
• Collaborate with network, database, application, and other IT teams
• Participate in disaster recovery and business continuity planning and testing
• Automate system administration activities using Python, Ansible, Bash, and applicable scripting technologies
• Create and maintain system configurations, procedures, and troubleshooting documentation
• Maintain knowledge of current server administration, security, and operations technologies
• Support Bell Canada infrastructure as part of a global IT team

Linux Systems Administrator

• Design, develop, and maintain Ansible automation workflows for system administration, deployments, and configurations
• Manage and optimize Linux-based systems for performance, security, and reliability
• Install, upgrade, and migrate Linux, Unix, and AIX servers
• Develop Ansible playbooks, roles, and modules for infrastructure provisioning, configuration management, and software deployments
• Integrate Ansible automation with CI/CD pipelines and DevOps tools
• Manage enterprise automation environments using Ansible and Puppet
• Administer Infoblox and BIND DNS environments
• Support Unix/Linux server nodes in VMware, Hyper-V, Microsoft Azure, OpenStack, and Citrix Xen environments
• Implement monitoring and alerting solutions
• Troubleshoot Linux server, networking, and automation script issues
• Maintain documentation of automation processes, configurations, and system architecture
• Collaborate with cross-functional teams to improve automation strategies and operational efficiency
• Ensure compliance with security best practices and policies
• Provide technical support to US-based clients

Senior Linux Administrator – Level 3 Engineer

• Build and maintain service catalog items, record producers, and workflows
• Use advanced scripting to implement requirements according to ServiceNow best practices
• Configure HRSD components including Lifecycle Events, HR criteria, and user criteria
• Translate HR business needs into stable technical configurations
• Manage ACLs, data policies, and security settings to protect data and control user visibility
• Review change requests for technical feasibility
• Prioritize out-of-the-box functionality for upgradeability and maintainability
• Create reports and dashboards for HRSD
• Maintain a clean, scalable codebase and document custom developments
• Refine service catalogs and document management structures
• Resolve technical defects and support integration with the broader ServiceNow ecosystem
• Collaborate with the ITD team to evaluate technical changes
• Manage migration of technical work across Dev, Test, and Prod environments
• Execute testing and validation protocols
• Provide updates on development progress, system performance, and technical issue resolution
• Perform other relevant tasks assigned within the scope of work

Service Desk System Administrator

• Communicate with customers via phone, email, and chat, providing clear updates and case status throughout resolution.
• Perform secondary response and advanced troubleshooting of escalated customer issues.
• Document all troubleshooting actions in Thrive’s tools.
• Analyze and document unfamiliar client server, workstation, and network environments.
• Support and troubleshoot diverse computing environments across business clients.
• Perform root-cause analysis of workstation-, server-, and network-level incidents.
• Resolve high-level workstation, server, and network incidents independently using standard operating procedures and best practices.
• Use software utilities and vendor- or application-specific tools to resolve incidents.
• Manage client expectations and communicate troubleshooting actions and resolutions clearly.
• Advise clients on applications, Thrive best practices, and infrastructure standards.
• Develop, document, and help implement client standards.
• Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement.
• Review client environments for security best practices and participate in change management.
• Monitor and manage escalated service tasks, including prioritization, documentation, and escalation.
• Provide escalated support, mentoring, and technical leadership to other engineers while collaborating with team leadership to improve service delivery.