Team Lead

• Lead a team of AML/TMS investigators on the floor
• Manage daily work allocation, queue prioritization, shift adherence, productivity tracking, and real-time operational support
• Oversee end-to-end transaction monitoring alert reviews, including customer profile assessment, transactional behavior analysis, red-flag identification, adverse media review, sanctions/PEP checks, and escalation decisioning
• Support analysts on complex financial crime scenarios
• Review investigation narratives, evidence packs, and escalation rationale for SAR/STR filing decisions
• Perform sample reviews, identify documentation gaps, validate alert disposition decisions, support calibration sessions, and drive corrective coaching
• Prepare and publish daily/weekly MIS covering volumes, productivity, SLA/TAT, quality, aging, escalations, attendance, staffing, and key risk themes
• Act as the first point of contact for operational escalations, floor clarifications, process queries, and high-risk cases
• Conduct daily huddles, case walkthroughs, feedback discussions, refresher sessions, nesting support, and performance improvement plans
• Provide timely updates to Supervisors, QA, Training, and client stakeholders

• Oversee 20x5 monitoring and support operations for the RPA platform and automation bots
• Lead and manage L1 monitoring operations across a 20x5 model with rotational shifts
• Supervise real-time monitoring of UiPath Orchestrator, bot schedules, queues, and triggers
• Ensure timely incident triage, RCA, and resolution within defined SLAs
• Act as the primary escalation point for critical incidents and unresolved issues
• Drive adherence to ITIL processes, including incident, problem, and change management
• Oversee job restarts, transaction reprocessing, and production support activities
• Ensure proper documentation of incidents, RCAs, and knowledge articles
• Coordinate with Development, Infrastructure, QA, and Operations teams for issue resolution
• Support code migrations, configuration changes, and CAB activities
• Monitor team performance and shift coverage, ensuring adequate backfill planning
• Drive continuous improvement through automation, SOP refinement, and proactive monitoring
• Provide weekend support for planned maintenance activities

Team Lead jobs in India

Team Lead

Team Lead, Digital Transformation