Team Lead

• Coordinate and oversee daily warehouse operational activities under the Operations Supervisor
• Oversee associates handling warehousing, receiving, shipping, picking, and quality control
• Mentor and train new and existing associates on distribution activities and Standard Operating Procedures
• Assist with forklift operation and certification
• Coordinate unloading, stacking, picking, staging, loading, and shipment paperwork
• Research shipping and receiving discrepancies
• Communicate with customers by telephone, electronically, or in person
• Prepare accurate activity reports for site management
• Verify product and order quality, report damages and discrepancies, and stack, package, shrink-wrap, and label products
• Report inconsistencies and problems to the Operations Supervisor or Operations Manager
• Participate in quality, safety, and department meetings
• Execute safety protocols, maintain warehouse cleanliness, and comply with SOPs, corporate policies, OSHA, and MSDS standards
• Direct warehouse work-team operations, assist with productivity and payroll-hour records, and help maintain staffing levels
• Participate in work-schedule planning and ensure effective job assignment and completion
• Identify and report non-conformities and recommend solutions through designated channels
• Operate and maintain warehouse equipment, including forklifts, reach trucks, pallet jacks, scissor lifts, cherry pickers, and related equipment
• Perform or assist with building, grounds, and equipment maintenance
• Perform clerical and administrative tasks such as answering telephones, scheduling, greeting visitors, filing, and record keeping
• Perform other duties as assigned

Team Lead – 2nd Shift

• Train and oversee offshore provider enrollment team members
• Assist the provider enrollment manager with credentialing and enrolling new and established healthcare providers
• Oversee issue resolution for provider education, application completion, and submission
• Ensure collection, updating, and maintenance of provider information and documentation
• Ensure enrollment follow-up with clients and payers is completed within departmental and client parameters
• Complete initial provider enrollment and re-credentialing applications accurately and on time
• Verify provider and group information with insurance companies
• Coordinate provider enrollment and termination information and communicate with teams and clients
• Contribute collaboratively to departmental processes and procedures
• Monitor provider enrollment work queues, smart feeds, and provider reports; communicate opportunities and trends to the Manager
• Organize, schedule, conduct, and document onshore and offshore team training
• Monitor and analyze productivity and perform quality assurance for the offshore team
• Provide timely feedback on quality assurance results
• Identify challenges among offshore staff and provide guidance
• Protect and disclose PHI in accordance with HIPAA standards and comply with Information Security and HIPAA policies

Team Lead, Provider Enrollment

• Coach and develop Customer Resolutions Coordinators
• Provide strategic oversight and direction for Onity’s Call Center Operation Customer Resolutions department
• Monitor KPIs and other metrics to achieve business objectives
• Manage a diverse team of associates located in the US
• Focus on retention, coaching, and professional development of high-performing associates
• Oversee Customer Resolutions processes for timeliness, accuracy, and compliance
• Plan for short-, medium-, and long-range business needs and provide solutions to Executive Management
• Review departmental control reporting for compliance with internal and external ERM servicing guidelines
• Update and implement internal controls and procedures as risks are identified
• Ensure internal policies and procedures reflect compliance changes
• Develop and document process enhancements and automation opportunities
• Handle and manage real-time queries and escalations in the escalation queue

Team Lead jobs in New Jersey

Team Lead – 2nd Shift

Team Lead, Provider Enrollment

Team Lead, Customer Resolutions