Team Lead

• Support the Project Lead in overseeing a small team within the Finishing Department
• Organize, coordinate, and maintain production activities for specific projects
• Assist the Project Lead with rolling out new parts and training new team members
• Coach and supervise team members to ensure project success
• Facilitate daily operational processes and team coordination
• Support material inventory control and waste reduction
• Monitor material usage and report scrap/waste according to procedures
• Ensure adherence to Finishing Best Practices and Standard Operating Procedures (SOPs)
• Maintain accurate and complete documentation, including checklists and ply books
• Reinforce procedure compliance and report discrepancies
• Assist with controlling and reviewing part quality throughout production
• Notify the Project Lead of Cost of Poor-Quality (COPQ) concerns
• Support and coach team members through quality-related issues
• Promote and maintain a clean, organized workspace
• Reinforce cleaning procedures and workplace standards
• Report improper behavior or conduct to Finishing Leads
• Ensure required Personal Protective Equipment (PPE) is worn and address violations
• Provide input on employee performance evaluations
• Suggest improvements to operational efficiency
• Adhere to safety, health, and environmental policies
• Report safety risks and contribute to continuous improvement efforts
• Perform other duties as assigned

Finishing Team Lead

• Lead a team of up to 5-7 Project Managers with responsibility for project delivery and professional career development
• Oversee and/or prepare accurate monthly cash flow forecast projections for the assigned region and associated client operating units
• Assist the Regional Delivery Manager in managing Capital Plan project releases to adhere to CPI/KPI performance
• Manage vendors, including GCs, A&E, security, and signage, to ensure compliance with project policies and procedures
• Lead project teams consisting of architects, design engineers, general and specialty contractors, and stakeholders
• Manage multiple projects directly or through the team at various phases and locations
• Provide monthly project activity updates to the Regional Delivery Manager via account tools
• Collaborate with regional JLL peers to identify and address regional risk
• Support the annual Capital Planning cycle through resource review, project validation, and estimates
• Hold the team accountable to JLL and client expectations through regular touch points

Team Lead, PDS Projects

• Serve as first-line support for Financial Care Counselors within hospital locations
• Coordinate with the Service Access Manager to ensure work is completed effectively and according to policies and procedures
• Perform Financial Care Counselor duties, including patient registration, scheduling, arrival, point-of-service collections, cash management, work queue management, financial counseling, and training
• Provide oversight of daily registration and financial counseling activities
• Provide real-time coaching and feedback to Financial Care Counselors
• Support front-end revenue cycle activities and patient/workflow coordination
• Plan FCC work schedules and daily assignments and modify them as needed
• Identify supply and resource needs and maintain proper inventory
• Identify improvement opportunities and monitor initiatives to improve customer satisfaction and meet metrics
• Review revenue cycle reports, track trends and outcomes, identify system issues, and provide feedback and training
• Monitor adherence to policies and procedures
• Round with team members to evaluate scripting and patient interactions and provide feedback
• Monitor hospital work queues, including Patient, Account, Charge Review, PB and HB Claim Edits, for timely account resolution
• Provide hospital-location support when the Service Access Manager is unavailable and escalate urgent issues
• Participate in interviews and provide feedback for hiring, termination, and employee evaluations
• Motivate, train, coach, orient, and assess new and existing employees
• Share departmental procedures and updates with the team
• Participate in staff meetings, huddles, quality initiatives, root cause analysis, and quality/safety event response
• Attend, participate in, and lead training activities and group meetings
• Follow downtime procedures during system outages
• Support new technology implementations and train staff on related processes
• Manage team issues in a considerate and timely manner
• Follow procedures for imprest cash and end-of-day deposits
• Participate in internal control audits and ensure team compliance
• Perform other duties assigned by Hospital Service Access leadership

Patient Account Team Lead

• Provide expert support and perform all duties of a Financial Care Counselor
• Support and oversee daily registration and financial counseling activities
• Coordinate patient registration, scheduling, arrival, point-of-service collections, cash management, work queues, financial counseling, training, and patient/workflow coordination
• Provide real-time coaching and feedback to Financial Care Counselors
• Support the Service Access Manager with front-end revenue cycle activities
• Plan work schedules and daily FCC assignments, modifying them as needed
• Identify needs for supplies and resources and ensure proper inventory, use, and placement
• Identify improvement opportunities and monitor initiatives to improve customer satisfaction and meet metrics
• Review revenue cycle reports, track trends and outcomes, identify system issues, and provide staff feedback
• Monitor adherence to policies and procedures and ensure high-quality outcomes
• Round with team members to evaluate scripting and patient interactions
• Monitor hospital work queues and ensure timely account resolution
• Provide coverage when the Service Access Manager is unavailable and escalate urgent issues
• Participate in interviewing, hiring feedback, employee evaluations, orientation, training, coaching, and performance development
• Share departmental procedures and updates with the team
• Participate in staff meetings, quality initiatives, huddles, root cause analysis, and quality/safety event response
• Lead and participate in training activities and group meetings
• Follow downtime procedures during system outages
• Support new technology implementations and train staff on related processes
• Manage team issues and follow cash, deposit, and internal control audit procedures
• Perform other duties assigned by Hospital Service Access leadership