Team Lead

• Perform administrative care management activities, including member outreach, answering inbound calls, and scheduling services
• Provide phone outreach to members regarding care plan next steps, community or health plan resources, scheduling questions, concerns, and ongoing education
• Connect members with health plan and community resources
• Serve as front-line support for member and provider inquiries, requests, and concerns
• Explain care plan procedures and protocols
• Support member onboarding and administrative duties, including sending welcome letters, correspondence, and educational materials
• Escalate requests and inquiries to management
• Document and maintain non-clinical member records in accordance with state and regulatory requirements
• Assist People Leaders with weekly data reporting, up to 50% of the role
• Present findings and data to People Leaders and peers
• Support training of new hires
• Comply with all policies and standards
• Perform other duties as assigned

Team Lead, Care Management Support Coordinator

• Manage service calls for assigned Key Accounts and CNA clients, including dispatch, quoting, and project management
• Ensure knowledge of customer expectations and pricing programs
• Coordinate timely dispatch and accurate quote submission
• Select appropriate vendors
• Proactively manage dispatch and follow-up
• Maintain internal and external communication with relevant systems and stakeholders
• Perform Service Project Coordinator/Project Manager duties
• Fill in on the on-call rotation when needed
• Lead and develop the Key Account Team to exceed productivity and quality targets
• Coach associates using monitored calls and performance metrics
• Identify and resolve disciplinary and performance issues
• Conduct semi-annual reviews and monthly one-on-one meetings
• Work with the Service Department Supervisor to identify trends and drive continuous improvement
• Manage service support systems and staffing levels
• Undertake special projects assigned by senior management
• Support Service Department and company needs
• Approve worked hours and benefit time according to payroll processes
• Monitor call aging and unresolved expenses
• Participate in training newly hired associates, including 30/60/90-day reviews
• Facilitate and participate in weekly Ideas meetings
• Manage the team to achieve defined profitability expectations

Key Account Team Lead

• Lead the delivery and operational performance of network services across the Americas region.
• Ensure network services are delivered on time, within scope, and aligned with business and project priorities.
• Coordinate infrastructure, application, business, and vendor teams to successfully execute network initiatives.
• Support stable and reliable network operations, including major incident coordination and issue resolution.
• Provide technical leadership across routing, switching, wireless networking, connectivity, and network security solutions.
• Ensure adherence to enterprise architecture standards, governance processes, and change management practices.
• Coordinate vendor execution to support service delivery and project timelines.
• Drive continuous improvement efforts that enhance network reliability, operational efficiency, and service quality.
• Lead a team of network engineers and contractors while overseeing network services across the United States, Canada, and Brazil.
• Report to the Global Network Services Manager.

Team Lead jobs in Pennsylvania

Team Lead, Care Management Support Coordinator

Key Account Team Lead

Americas Network Team Lead