Team Lead

• Lead and supervise coordinators handling customer service, inbound, outbound and returns
• Allocate workloads for store launches, visual merchandising campaigns, peak seasons, promotions and e-commerce cut-offs
• Act as the first escalation point for operational and customer issues
• Coach and develop team members on fashion logistics processes and client SOPs
• Ensure shift coverage aligns with delivery waves and courier cut-off times
• Coordinate inbound flows from suppliers, distribution centers, stores and customers
• Manage seasonal collections, high-value garments and accessories, hanging garments and returns
• Verify ASN accuracy, put-away compliance, quality inspections and damage reporting
• Coordinate priority inbound for new season launches, promotional campaigns, store openings and refits
• Manage reverse logistics for store returns, e-commerce returns and inter-brand or inter-season transfers
• Coordinate store replenishment according to delivery windows, mall regulations and trading hours
• Ensure compliance with delivery bookings, labeling, packing standards and floor-ready requirements
• Support urgent store transfers and stock balancing
• Manage daily e-commerce order flow, delivery types and cash on delivery where applicable
• Coordinate with courier partners on collections, failed deliveries and return pick-ups
• Monitor customer delivery KPIs and proof-of-delivery closure
• Serve as the operational contact for the fashion brand’s supply chain and retail teams
• Communicate delays, stock discrepancies and delivery risks
• Support visual merchandising, marketing and retail teams during campaigns, pop-ups and special events
• Handle complaints and service recovery within authority limits
• Ensure accurate stock movements in WMS and timely system confirmations
• Support cycle counts, seasonal stock reclassification and obsolete or slow-moving stock management
• Prepare and review inbound/outbound, store fulfillment, e-commerce performance, returns processing and inventory accuracy reports
• Flag risks related to shrinkage, high-value SKUs and seasonal stock aging
• Ensure adherence to client SOPs, brand handling standards, security and loss-prevention procedures
• Identify process gaps and improvement opportunities in picking accuracy, packing quality, returns handling and delivery coordination
• Coordinate with warehouse, transport planning, customs/freight, IT/WMS support, finance, client, mall, courier and merchandising teams

Team Lead, Contract Logistics

• Lead and supervise coordinators handling customer service, inbound, outbound and returns
• Allocate workloads based on store launches, visual merchandising campaigns, peak seasons, promotions and e-commerce cut-offs
• Act as the first escalation point for operational and customer issues
• Coach and develop team members on fashion logistics processes and client SOPs
• Ensure shift coverage aligned with delivery waves and courier cut-off times
• Coordinate inbound flows from suppliers, distribution centers, stores and customers
• Manage seasonal collections, high-value garments and accessories, hanging garments, returns and reverse logistics
• Coordinate store replenishment, mall deliveries, urgent transfers and stock balancing
• Manage e-commerce order flows, courier collections, failed deliveries, return pick-ups and delivery KPIs
• Serve as the operational contact for the fashion brand’s supply chain and retail teams
• Communicate delays, stock discrepancies and delivery risks
• Handle complaints and service recovery within authority limits
• Ensure accurate stock movements in WMS and timely system confirmations
• Support cycle counts, seasonal stock reclassification and obsolete or slow-moving stock management
• Prepare and review inbound/outbound, fulfillment, e-commerce, returns and inventory accuracy reports
• Ensure adherence to client SOPs, brand handling standards, security and loss-prevention procedures
• Identify process gaps and improvement opportunities
• Escalate major risks to the Supervisor when required