Team Lead

• Provide day-to-day direction and guidance to Team Members
• Drive skill enhancement through knowledge sharing, cross training and rotation
• Coach team members toward professional development
• Provide daily direction and adapt communication methods to employee training needs
• Conduct teambuilding activities and facilitate team meetings when the manager is unavailable
• Seek information to enhance cross-functional processes
• Provide feedback for trainee performance reviews and assist with interviewing
• Oversee staffing levels, organize team work, assign tasks, set priorities, and monitor activities
• Manage day-to-day team operations and maintain service levels
• Identify and implement improvements to processes, procedures, forms, workflows and programs
• Collaborate with teams and departments to update processes and procedures
• Prepare, analyze and interpret reports and formulate conclusions
• Monitor queue statuses and Key Performance Indicators
• Maintain staffing models and communicate with the direct manager
• Develop and coordinate training, train new hires, and provide ongoing coaching
• Create and manage training materials and documentation for product variations and special situations
• Develop and conduct training sessions and workshops
• Identify coaching and training opportunities through quality assurance and internal audits
• Provide advanced customer service and handle escalated cases
• Perform customer service duties to assist with service goals
• Advise supervisors of concerns, training opportunities and trends
• Authorize minor exceptions such as overnighting or expediting
• Complete assigned projects and tasks by agreed-upon due dates

Explore Claims Team Lead – Texas Team at National Guardian Life Insurance…. Review requirements and application details.

Claims Team Lead – Texas Team

• Provide day-to-day direction and guidance to Team Members
• Drive skill enhancement through knowledge sharing, cross-training, and rotation
• Coach team members on professional development, communication, and collaboration
• Provide daily direction and adapt communication methods to meet varying training needs
• Conduct team-building activities and facilitate team meetings when the manager is unavailable
• Seek information to enhance cross-functional processes
• Provide manager feedback for trainee performance reviews and assist with interviewing
• Foster a workplace environment consistent with NGL’s mission, vision, guiding principles, and values
• Oversee staffing levels, organize team work, assign tasks, set priorities, monitor activities, and ensure timely and accurate completion
• Assist with goal setting and communicate attainment
• Manage day-to-day team operations and maintain service levels
• Evaluate processes and guidelines against customer needs
• Identify and implement improvements to processes, procedures, requirements, forms, workflows, and programs
• Collaborate with teams and departments to update processes and procedures and improve training and tools
• Prepare, analyze, and interpret reports and formulate conclusions
• Monitor and communicate queue statuses and Key Performance Indicators
• Maintain staffing models and keep the direct manager informed
• Complete assigned projects and tasks by agreed-upon due dates
• Develop, coordinate, and facilitate training and provide ongoing coaching
• Train new hires on processes and procedures and ensure compliance
• Create and manage training materials and documentation for product variations and special situations
• Develop and conduct training sessions and workshops
• Identify coaching and training opportunities through quality assurance and internal audits
• Provide advanced support to peers and customers with sensitivity and professionalism
• Handle escalated cases and provide solution-driven responses
• Perform customer service duties to achieve service goals
• Advise the supervisor of concerns, training opportunities, and trends and recommend solutions
• Authorize minor exceptions such as overnighting or expediting when needed

Explore New Business Team Lead at National Guardian Life Insurance…. Review requirements and application details.