Team Leader

• Lead, manage, and motivate the Client Relationship Representatives team
• Develop and implement strategies to achieve team targets and goals
• Ensure outstanding customer service and satisfaction
• Monitor and evaluate team performance, providing feedback and training as necessary
• Handle escalated client issues and objections with resiliency and professionalism
• Maintain an organized schedule and diary management
• Promote working in AI-enhanced environments
• Foster a collaborative and supportive team environment

Explore Direct Team Leader at Viva Wallet. Review requirements and application details.

Direct Team Leader

• Lead, manage, and motivate the Client Relationship Representatives team.
• Develop and implement strategies to achieve team targets and goals.
• Ensure outstanding customer service and satisfaction.
• Monitor and evaluate team performance, providing feedback and training as necessary.
• Handle escalated client issues and objections with resiliency and professionalism.
• Maintain an organized schedule and diary management.
• Promote working in AI-enhanced environments using AI-powered tools.
• Foster a collaborative and supportive team environment.