Technical Account Manager

• Develop relationships with builders, dealers, distributors, architects, developers, general contractors, and other key industry partners
• Support multiple sales channels including direct retail, distribution, dealer networks, and turnkey building providers
• Work across a brand-agnostic environment, supporting multiple product lines and routes to market
• Train customers on technology platforms, product and process details through the sales and building process
• Oversee video training and product manuals to discuss onsite challenges and issues
• Help customers understand metal building systems, product applications, and installation processes
• Identify and develop new business opportunities across customer segments and markets
• Collaborate with customer service, operations, engineering, and sales leadership
• Assist customers with systems, processes, project coordination, and product selection
• Support business development initiatives expanding adoption of light gauge steel building solutions
• Provide customer service, resolve issues, and manage customer expectations
• Build credibility through communication, product knowledge, responsiveness, and relationship management
• Visit job sites for key first-time customers and installers to validate inventory management, structural compliance, and installation procedures
• Support customers with design support, software troubleshooting, and engineering-related order changes
• Attend customer locations or tradeshows when needed

Technical Sales Representative

• Act as the single point of contact and subject matter expert for Gusto’s core products
• Guide customers through new product features and provide proactive customer education and support
• Partner cross-functionally and advocate internally to influence product decisions and roadmap
• Support the customer/Gusto partnership and deliver exceptional customer experiences
• Leverage AI-assisted tools for research and communication while applying compliance and data-privacy guardrails
• Own the customer journey for an assigned book of business through inbound and outbound phone, email, and Google Meet interactions
• Serve as a dedicated advisor and provide expert support for payroll and benefits inquiries
• Proactively connect with customers to understand their businesses, support models, and preferred communication styles
• Identify churn risk and deliver solutions to mitigate churn
• Partner with customers and cross-functional teams to remove friction and address concerns
• Maintain strong product knowledge and understand the competitive landscape

• Develop relationships with builders, dealers, distributors, architects, developers, general contractors, and other key industry partners
• Support multiple sales channels including direct retail, distribution, dealer networks, and turnkey building providers
• Support multiple product lines and routes to market in a brand-agnostic environment
• Train customers on technology platforms, product and process details throughout the sales and building process
• Oversee video training and product manuals addressing onsite challenges and issues
• Help customers understand metal building systems, product applications, and installation processes
• Identify and develop new business opportunities across customer segments and markets
• Collaborate with customer service, operations, engineering, and sales leadership
• Assist customers with systems navigation, processes, project coordination, and product selection
• Support business development initiatives expanding adoption of light gauge steel building solutions
• Provide high-level customer service, resolve issues, and manage customer expectations
• Build customer credibility through communication, product knowledge, responsiveness, and relationship management
• Visit job sites for key first-time customers and installers to validate inventory management, structural compliance, and installation procedures
• Support sales with design support, software troubleshooting, and engineering-related order changes
• Deploy to customer locations or tradeshows for onsite support when needed

• Prospect for new business in the defined territory through networking, scheduling appointments, lunch-and-learns, and other sales-generating activities
• Develop an annual forecast for the assigned territory and execute a sales plan to meet or exceed market share growth, topline revenue, and new-customer goals
• Act as a Trusted Advisor for new and existing VEGA clients and ensure platinum service
• Develop close working relationships with key customer personnel and VEGA sales and technical personnel to support a team-selling approach
• Build and maintain lasting customer relationships across the Greater Tucson, Arizona market
• Provide products and measurement-technology solutions for customers with complex production processes