Technical Account Manager

• Act as a liaison between select major clients and the laboratory
• Prepare and oversee responses to smaller project quotes
• Collaborate with clients and business development to schedule and conduct teleconferences and face-to-face meetings
• Generate agendas and meeting minutes for project scoping and quoting
• Provide clients with technical support and advice
• Respond to complex-job enquiries by phone, web, and email
• Record enquiry details in the request tracking tool
• Provide technical support to the Business Development Team
• Scope project work and prepare client proposals with operations and sales
• Notify operations upon receipt of signed quotes or contracts and incoming samples
• Participate in client kick-off meetings for larger projects and hand over project management after samples arrive
• Follow up with customers to ensure receipt of samples according to contract
• Communicate client needs to project managers and operational staff
• Handle daily client interactions regarding project requirements before samples arrive
• Represent the customer in the laboratory and manage business-related Service Quality complaints from enquiry through payment
• Resolve sample, documentation, and methodology issues before booking samples for testing
• Refer significant new client opportunities to the business development group
• Mentor and provide backup for Client Services Associates
• Comply with GMP, GLP, and ISO regulatory requirements

Explore Associate Technical Client Manager, Pharmaceutical at SGS. Review requirements and application details.