Technical Account Manager

• Act as liaison between clients and Everise IT to identify and remediate technical issues
• Work with IT and Client Services teams on proactive issue resolution and technical solutions
• Provide fast resolution to technical problems for clients and vendors
• Lead proactive management of technical issues using standardized procedures and best practices
• Lead projects from conception through launch, managing expectations, timelines, issues, risks, migration strategy, and go-live support
• Develop and report key performance metrics on client and IT engagement
• Build strategic relationships with customer stakeholders, including IT Directors, CIOs, business leaders, and technology professionals
• Serve as a reference and consultant for customers
• Provide insight into market forces and new ways to achieve client objectives
• Help clients evolve by leveraging IT for improved business outcomes
• Partner with Services Sales and other Services personnel to create new account opportunities
• Manage service profitability through portfolio management, contract consumption, contribution margin, operating expenses, and revenue growth
• Share best practices and guidance with the team community
• Maintain relationships with internal support delivery teams, customer support teams, contracts, and materials representatives
• Maintain relationships with Field Sales and internal client lines of business

• Guide customers from contract signature through setup, go-live, and their first audit milestone
• Understand customer goals, systems, stakeholders, and deadlines
• Turn customer objectives into milestones with clear owners
• Help customers connect tools, activate controls, and align Sprinto with required frameworks
• Lead progress conversations and write clear updates
• Surface project risks early
• Bring in Product, Support, or Compliance with relevant context when issues are blocked
• Follow through with customers on next steps
• Identify recurring friction and document effective processes
• Help improve the onboarding journey
• Work with founders, CTOs, and security teams
• Support customers in completing setup, reaching value sooner, and trusting Sprinto’s compliance platform

Technical Account Manager jobs in India

Technical Account Manager

Associate Technical Account Manager