Technical Account Manager

• Promote Arrow's products and IT solutions to partners.
• Support internal departments after initial enablement.
• Deliver technical presentations, product demos, PoC implementations, trainings, and webinars.
• Provide technical advice and customer support.
• Participate in technology fairs and events.
• Support business teams in developing and constructing client offers.
• Answer technical questions regarding assigned solutions.
• Obtain technical certifications and expand practical skills across vendors.
• Conduct customer visits, both virtual and onsite, with sales colleagues.
• Work with a defined customer list to enable or develop according to Business Unit needs.
• Manage customer support cases using the ticketing system.
• Continuously train in the latest technologies.

Technical Account Manager – Cloud

• Ensure high-quality customer service and contribute to customer satisfaction, service revenue and business growth
• Coordinate service activities with internal stakeholders, customers and third-party service partners
• Support the Service Manager South West in aligning the local service organisation with Eppendorf’s EMEA service strategy
• Contribute to the expansion and further development of Eppendorf’s service business
• Coordinate installations, calibrations, repairs, maintenance and training
• Build and maintain working partnerships with third-party service providers
• Drive continuous improvement in service delivery
• Manage customer escalations and complaints
• Use E365 Dynamics and SAP for service coordination, case management, reporting and administrative control
• Identify service issues and trends, communicate action plans, and support quality, compliance and continuous improvement initiatives

Technical Account Manager jobs in Italy

Technical Account Manager – Cloud

Technical Services Manager – f/m/d