Technical Account Manager

• Oversee day-to-day execution of a large, dynamic client portfolio
• Manage multiple digital campaigns in parallel from creation to final output
• Help clients correctly implement and test Nielsen tags on digital advertising campaigns
• Follow through on issue resolution and provide high-level support
• Communicate solutions to build internal and external knowledge
• Partner with analysts to ensure deliverables meet strict standards
• Assist the Sales team in presenting technical solutions to stakeholders
• Lead training sessions on the technical aspects of Nielsen products
• Create support materials, including implementation guides and FAQs
• Coordinate with Engineering, Operations, and Client Services to ensure timely turnarounds and project success

Technical Account Manager II

• Serve as the first point of contact for real-time customer interactions via LiveChat during local business hours
• Provide product-related sales, marketing, and basic technical support across the full NXP product portfolio
• Screen, triage, and dispatch incoming support tickets to engineering teams, internal contacts, or resolve them directly
• Resolve tickets related to product information, order processes, online/account issues, licensing, availability, and quality matters
• Guide customers to information on NXP's website and connect them with the best internal contact
• Identify potential leads and hand them off to Virtual Selling, Field Sales, or distributors via SFDC
• Own a defined portfolio of smaller, remotely managed distributor branches
• Conduct monthly digital business reviews with assigned distributor contacts
• Manage and progress open design opportunity queues
• Trigger pricing and quotation requests for opportunities without a commercial offer
• Deploy new product introduction briefings and sales enablement materials remotely
• Engage internal technical resources for technical issues or questions within the distributor funnel

Technical Account Manager jobs in Mexico

Technical Account Manager II

Technical Sales Representative – Virtual DBM