Technical Account Manager

• Grow and expand Thryv’s SaaS clients in the local business market
• Build a personal sales pipeline from the ground up through self-generated and company-initiated prospecting
• Meet a predetermined sales quota
• Prospect and qualify new business opportunities within an assigned territory
• Identify local business owners who are a fit for Thryv’s platform
• Secure new SaaS clients through networking, referrals, and company prospecting programs
• Execute defined operational processes, including client and prospect engagement cadences, product and demo certifications, order entry, and centralized intake forms
• Participate in sales meetings, call calibrations, and training
• Educate and guide prospects through the buyer’s journey
• Partner with marketing and technology departments to execute sales strategy and support product enhancements and launches
• Build and manage a book of business, including current Thryv clients
• Conduct more than 50% of work outside the home office

Outside Software Account Representative

• Serve as the dedicated strategic advisor, operational anchor, and technical champion for a key ambulatory healthcare partner
• Own account operational stabilization and relationship recovery
• Travel regularly within a 25-mile radius of St. Louis and establish a hands-on on-site presence
• Partner with executive leadership, clinic administrators, clinical end-users, and IT teams
• Restore client confidence and establish predictable EHR/PM workflows
• Resolve long-standing friction points and align software solutions with the healthcare mission
• Support solutions, provide technical guidance, and advocate for the customer
• Maintain operationally healthy environments while reducing cost and complexity
• Develop trusted customer relationships and understand business needs and technical challenges
• Drive technical discussions concerning incidents, trade-offs, and risk management
• Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives
• Review service disruptions and metrics
• Proactively solve problems and identify customer opportunities
• Develop methods, techniques, and evaluation criteria for obtaining results
• Coordinate ongoing maintenance, including updates, patching, and antivirus updates
• Troubleshoot hardware, software, operating system, and application-related issues
• Conduct performance monitoring, systems health checks, and capacity planning
• Report project or task progress to stakeholders
• Identify and document issues before client impact
• Drive product improvement with cross-functional teams
• Support client gap analysis between current and future states
• Perform other duties supporting the overall objective of the position

Technical Account Manager jobs in Missouri

Outside Software Account Representative

Senior Technical Account Manager – Greater St. Louis Area