Technical Account Manager

• Serve as the primary technical point of contact for assigned complex or enterprise customers
• Own the post-implementation technical relationship, ensuring stability, performance, and optimization of ACI solutions
• Develop deep understanding of customer environments, business priorities, and contractual obligations
• Advocate for customer needs internally and coordinate cross-functional engagement to drive resolution and value realization
• Manage complex technical issues and escalations, ensuring timely resolution and clear communication
• Facilitate major incident response, including root cause analysis and post-incident reviews
• Ensure adherence to SLAs and service commitments with Support and Operations teams
• Leverage AI tooling to bring velocity, holistic understanding and value to the customer relationship
• Contribute to technical reviews, health checks, and service governance meetings with customers
• Identify risks, trends, and opportunities to improve system performance and customer outcomes
• Partner with Customer Success and Sales to support renewals, expansions, and strategic initiatives
• Collaborate with Product, Engineering, and Professional Services to align solutions to customer needs
• Share best practices and provide informal mentoring to other Technical Account Managers
• Contribute to continuous improvement of TAM processes, tools, and documentation
• Occasional travel to customer sites or internal meetings may be required

Senior Technical Account Manager

• Grow and expand Thryv's SaaS clients in the local business market
• Build a self-generated and company-initiated prospecting pipeline to meet sales quotas
• Prospect and qualify new business opportunities within an assigned territory
• Identify local business owners who fit Thryv's platform
• Secure new SaaS clients through networking, referrals, and company prospecting programs
• Execute operational processes, engagement cadences, product and demo certifications, order-entry requirements, and centralized intake forms
• Participate in sales meetings, call calibrations, and training
• Educate and guide prospects through the buyer's journey
• Partner with marketing and technology departments on sales strategy, solution enhancements, and new product releases
• Grow local business market share and build a book of business
• Develop expertise in SaaS solutions
• Build and nurture a prospect pipeline and close deals
• Help customers achieve business growth
• Conduct more than 50% of work outside the home office

Technical Account Manager jobs in Nebraska

Senior Technical Account Manager

Outside Software Account Representative