Technical Account Manager

• Act as the subject matter expert on Seerist platforms and showcase value to the client
• Be available onsite for client support Monday through Friday
• Develop a strong understanding of the client’s mission and provide support throughout the contract lifecycle
• Serve as the first point of contact, anticipating needs and providing training and analytical support
• Communicate updates and share relevant examples to ensure platform adoption
• Capture and provide client feedback to development and production teams
• Manage client portfolio success through platform use, API use, and ESRI feature services
• Achieve account retention and growth
• Perform proactive account management using CRM tools
• Support a current military client in Fayetteville, North Carolina

• Develop, manage, and maintain relationships with complex and/or high-value clients
• Serve as a trusted strategic advisor, providing technical expertise and guidance
• Help clients achieve business goals through effective use of Veradigm's products and services
• Ensure technical solutions perform optimally through system architecture support, troubleshooting, and optimization
• Collaborate closely with Customer Success Managers to align sales and customer success strategies
• Oversee technical projects and incident resolution
• Advocate for customer needs internally
• Contribute to strategic account planning
• Provide regular performance reviews and reporting
• Build long-lasting client relationships by understanding business needs and technical requirements
• Provide insights and recommendations on leveraging technical products and services
• Maintain expert-level knowledge of company products and services, including new features and enhancements
• Coordinate and manage complex technical projects, ensuring on-time and on-budget completion
• Conduct client training sessions and workshops
• Identify technical features, defects, customer experience trends, and common themes
• Influence product priorities and operational investment
• Provide expert-level input on initiatives with CSMs and Veradigm stakeholders
• Cultivate customer advocates for references, referrals, case studies, and testimonials

Technical Account Manager jobs in North Carolina

Technical Account Manager

Expert Technical Account Manager