Technical Customer Success

• Act as a trusted strategic advisor throughout the customer success lifecycle, from onboarding to expansion
• Become the trusted Cribl product expert as customers build observability pipelines
• Establish and maintain stakeholder and senior-management relationships
• Drive customer success plans and KPIs for largest customers
• Communicate with tech-touch customers using the customer success platform and data-driven metrics
• Expand usage of existing use cases and identify new use cases, teams, and data sources
• Reduce, enrich, and route customer data to drive continued value
• Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams as the voice of the customer
• Keep customers healthy throughout their customer journey and help them realize value and grow
• Inspire, mentor, and coach team members
• Occasionally perform duties outside standard working hours across time zones

Customer Success Engineer

• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges
• Serve as the go-to expert for Certificate Lifecycle Management and Public Key Infrastructure products
• Guide customers through sophisticated integrations and customizations
• Proactively communicate new features and best practices
• Lead product adoption efforts through in-depth training sessions and customer-tailored workshops
• Assess deployment and best-practice gaps and translate them into strategic improvement plans
• Ensure customers achieve operational excellence by adopting and optimizing new features
• Act as a strategic advisor to stakeholders, including C-suite executives
• Manage complex customer engagements and collaborate with account teams on high-touch delivery strategies
• Lead customer escalations and coordinate with internal teams for timely resolution
• Support successful deployment, automated lifecycle management, and ongoing stabilization of enterprise CLM and PKI solutions
• Work with CISOs, CTOs, security, PKI, cloud, network, and other technical teams at major organizations

Technical Customer Success jobs in Australia

Customer Success Engineer

Senior Customer Success Engineer