Technical Customer Success

• Support B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution
• Investigate customer requests by collecting details from clients, checking internal databases, and verifying information needed to solve issues
• Respond to customer queries quickly and professionally, explain technical topics clearly, keep customers updated, and follow through until resolution
• Work with technical teams to understand product logic, clarify complex cases, and turn technical information into customer-facing answers
• Monitor server health checks, client-specific communication channels, and shift handovers
• Provide proactive support throughout the customer lifecycle and help maintain high customer satisfaction
• Work the evening shift from 5:00 PM to 01:00 AM EET

Senior Technical Customer Success Specialist – Evening Shift

• Support B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution
• Investigate customer requests by collecting details from clients, checking internal databases, and verifying information needed to understand and solve issues
• Respond to customer queries quickly and professionally, explain technical topics clearly, keep customers updated, and follow through until resolution
• Work with technical teams to understand product logic, clarify complex cases, and turn technical information into customer-facing answers
• Monitor server health checks, client-specific communication channels, and shift handovers
• Provide proactive support throughout the customer lifecycle by spotting recurring questions, sharing guidance, and helping maintain customer satisfaction
• Work night shift from 01:00 to 09:00 EET