Technical Project Manager

• Manage overall Salesforce Digital Transformation Center operations and service delivery
• Manage Salesforce administrators, architects, and security specialists
• Lead daily client status calls, team standups, tenant-customer calls, CIO reviews, and other operational meetings
• Manage the DTC customer presales pipeline, including use-case qualification, requirements discovery, solution recommendations, and ROM estimates
• Onboard new DTC customer project teams onto the Salesforce platform
• Manage the release calendar and coordinate customer application deployments
• Manage daily operations and maintenance support activities
• Manage license inventory, allocations, and renewals
• Manage platform ATO renewal assessments and mid-year changes
• Co-lead technical design reviews with Salesforce architects
• Write policy and procedure documentation and manage the DTC Governance Library
• Improve DTC operations and toolsets and lead implementation of enhancements
• Prepare and present monthly status reports covering team performance, deliverables, schedule, financials, and SLA attainment
• Support ICF Salesforce Practice growth activities, including RFIs, RFPs, prototypes, and oral presentations
• Lead client relationships and technical conversations with architects, tenant development teams, government program and contract staff, and executives

Salesforce Technical Project Manager – Salesforce Digital Transformation Center

• Develop and maintain integrated project plans, schedules, delivery milestones, resource assignments, and dependencies
• Lead SAFe Agile activities, including PI Planning, backlog coordination, release planning, dependency management, and delivery tracking
• Coordinate internal, customer, vendor, and technical resources to drive deliverables to timely completion
• Use Jira and Confluence to manage plans, backlogs, risks, dependencies, documentation, reporting, and delivery metrics
• Lead customer status meetings and executive briefings covering progress, milestones, upcoming work, risks, decisions, and program health
• Coordinate implementation readiness activities, including migration planning, testing, cutover, hypercare, stabilization, and transition to operations
• Identify and resolve delivery obstacles, escalate decisions appropriately, and maintain alignment across engineering, architecture, security, infrastructure, and operations teams
• Ensure project activities meet contractual commitments and applicable security, compliance, governance, and documentation requirements

Technical Project Manager – Scrum Master

• Coordinate project activities, schedules, resources, and deliverables for IT, infrastructure, and government programs from planning through completion
• Serve as a liaison between government, contractor, and technical teams
• Facilitate communication, collaboration, and execution of project objectives across multiple stakeholders
• Organize, schedule, and support meetings, program reviews, executive briefings, MILCON reviews, and other project events
• Coordinate facilities, audio/visual resources, and meeting materials
• Track project milestones, action items, risks, deliverables, and performance metrics
• Support project managers with status reporting and program execution
• Support procurement, contract administration, vendor coordination, logistics activities, asset accountability, and inventory management
• Prepare, maintain, and manage project documentation, SharePoint repositories, technical records, organizational materials, reports, and presentation content
• Assist with quality assurance reviews, technical editing, compliance tracking, After Action Reviews (AARs), and continuous process improvement initiatives
• Support compliance and governance activities related to DoD acquisition, cybersecurity, security, and program management requirements

IT Project Coordinator

• Plan, coordinate, and deliver small-sized Cyber & IT projects
• Support larger initiatives led by senior project managers
• Manage project scope, schedule, quality, cost, communications, and risks/issues
• Track and manage budgets, escalate risks or deviations, and ensure invoice processing
• Facilitate stakeholder communications, meetings, and documentation using Microsoft Teams
• Configure and maintain Microsoft Planner boards for tasks, assignments, and dependencies
• Serve as SharePoint site owner and maintain departmental content, permissions, and structure
• Coordinate travel, training, supplier engagement, onboarding, and departmental operations
• Collaborate with Finance and CyberIT resource managers on labor planning, compliance, and financial alignment

Corporate IT Project Manager

• Lead delivery of multiple concurrent technical initiatives from planning through deployment or completion using Agile methodologies
• Make delivery recommendations by balancing client demands with team capacity and capability
• Facilitate Agile ceremonies including sprint planning, backlog refinement, retrospectives, and daily standups
• Partner with technical leads, developers, product owners, and stakeholders to translate objectives into prioritized, actionable work
• Manage project schedules, milestones, dependencies, risks, issues, and resources across multiple initiatives
• Serve as primary client and stakeholder interface for prioritization decisions, working sessions, demonstrations, status meetings, and decision-making
• Coordinate cross-functional teams and proactively identify and remove delivery obstacles
• Support projects involving emerging technologies, AI, data, automation, and modern application development
• Communicate complex technical information to technical teams and senior leadership
• Provide executive-level visibility into project health, progress, risks, priorities, and upcoming milestones
• Continuously improve team delivery practices, processes, and ways of working in a lean, outcomes-focused Agile environment
• Work on-site in Ashburn, VA 1–2 days per week