User Researcher

• Work closely with Practice Solutions Managers to drive a consistent and positive user experience for attorneys and clients across applications and digital solutions
• Understand attorney behaviors and workflows to provide actionable insights for strategic decisions and product or solution implementation
• Plan and conduct qualitative and quantitative user research, including interviews, contextual inquiry, surveys and usability testing
• Drive user research through recruitment, study design, data collection, analysis and reporting
• Create personas, journey maps, service blueprints, user flows and other design artifacts
• Establish and maintain a centralized repository of reusable research data, insights and artifacts
• Translate research findings into business requirements with Practice Solutions Managers
• Collaborate with Data & Analytics to ideate, validate, develop, test and improve user interactions and adoption of AI products and solutions
• Support collection and analysis of product usage data
• Support user adoption of new and existing products and solutions

Senior UX Researcher

• Lead research ahead of the largest and highest-risk projects
• Scope key research questions before design and engineering commit to a direction
• Support designer-led user testing by shaping test plans and reviewing discussion guides
• Help recruit appropriate research participants
• Build and own a customer research database
• Establish the shared source of truth for customer insights across the company
• Define and maintain Hatz AI’s user personas
• Distinguish between MSP operators and the small businesses they serve
• Keep personas current as the company expands into new industries
• Present research findings and support roadmap and prioritization decisions

User Researcher jobs in New York

Senior UX Researcher

Senior User Researcher