Demonstrates expertise in contract administration and management, ensuring successful customer onboarding and resolution of billing inquiries. Proficient in utilizing tools like Jira and Microsoft Office to enhance customer support and streamline invoicing processes.

Highest-signal resume keywords

Contract AdministrationCustomer OnboardingBilling Inquiry ResolutionJira ExperienceMicrosoft Office Proficiency

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Serve as the primary point of contact with internal and external customers regarding contract administration and management, business support, and customer onboarding.
Understand contract terms and customer needs to ensure successful onboarding.
Resolve customer billing inquiries and disputes.
Generate reports and conduct specialized research projects for internal and external customers.
Monitor, resolve, and respond to contract- and invoice-related inquiries and disputes.
Perform contract research and invoice-related analysis.
Provide customer support throughout onboarding, including completing vendor setup forms.
Use Jira to log invoice disputes and help drive internal resolution.
Resolve issues and disputes within stated timelines.
Analyze and coordinate resolution of contract cancellations, maintenance audits, and CPI notifications.
Complete requests efficiently to ensure timely customer billing and revenue recognition.
Build trust and credibility with internal and external customers across numerous geographical locations.
Manage invoice and customer dispute resolutions.
Distribute customer invoices via email, post, and electronic portals.
Collect and manage customer Purchase Order numbers to ensure accurate invoicing.
Perform other duties as assigned.
Adhere to corporate policies, including the ACI Code of Business Conduct and Ethics.

Requirements

What you’ll need

Bachelor’s Degree or equivalent work experience is essential.
2+ years of related customer service experience in a fast-paced, professional environment
Excellent verbal and written communication skills.
Familiarity with various components and processes of the contract-to-cash cycle.
Ability to articulate and professionally address customer needs.
Microsoft Office experience necessary
Salesforce, Oracle, and Jira experience would be a distinct advantage.
Applicants must be currently authorized to work in Ireland on a full-time basis.
This position does not offer sponsorship for employment visa status or work permit now or in the future.

Benefits

Comp & perks

Opportunities for growth
Career development
Competitive compensation and benefits package
Innovative and collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract ResearchInvoice AnalysisCustomer SupportVendor SetupRevenue Recognition

Soft Skills

Excellent Communication SkillsTrust BuildingProblem SolvingCustomer Needs Articulation

Tools & Technologies

JiraSalesforceOracleMicrosoft Office

Industry Keywords

Contract-To-Cash CycleCustomer ServiceBilling DisputesCorporate PoliciesBusiness Conduct and Ethics