Advanced Payment Solutions

Support Engineer

• Monitor payment traffic, identify anomalies, and respond promptly to operational incidents
• Analyze payment conversion rates and decline reasons across merchants, payment providers, payment methods, GEOs, BINs, and issuing banks
• Investigate complex payment issues, identify root causes, and develop actionable recommendations
• Provide expert operational support to merchants
• Collaborate with payment providers and internal teams to coordinate incident resolution and minimize operational impact
• Prepare analytical reports and assess the effectiveness of implemented changes and optimization initiatives
• Improve operational processes, monitoring tools, and payment performance
• Configure and optimize payment traffic routing rules to improve transaction success rates and payment efficiency

Explore Senior Payment Operations, Support Analyst at Advanced Payment Solutions. Review requirements and application details.

Senior Payment Operations, Support Analyst

Account Manager

• Coordinate the onboarding of corporate clients and ensure smooth communication between clients and internal teams
• Act as the main point of contact for assigned clients throughout the customer lifecycle
• Work with Sales, Compliance, Legal, Finance, Operations, partner banks, and liquidity providers to support client requests and resolve operational matters
• Coordinate transaction launches, including client whitelisting, banking requirements, and RFI follow-up
• Develop understanding of clients’ transaction flows, cash flows, and operational needs
• Monitor client account performance, transaction volumes, and expected monthly activity
• Identify deviations from client forecasts and follow up with clients
• Prepare regular account performance updates for internal stakeholders
• Support pricing discussions with Sales and Finance
• Identify upselling and cross-selling opportunities
• Support contract renewals and commercial discussions
• Coordinate collection of Source of Funds and other compliance documentation
• Maintain accurate client records and documentation
• Resolve day-to-day client issues and escalate complex cases
• Deliver high customer service and contribute to long-term client relationships
• Meet KPIs including timely onboarding, smooth transaction launches, client satisfaction and retention, expected transaction volumes, accurate monitoring, growth opportunities, documentation collection, and cross-functional collaboration

Explore Relationship Manager at Advanced Payment Solutions. Review requirements and application details.

Open roles

Senior Payment Operations, Support Analyst

Relationship Manager