Aeroflow Health

Project Manager

• Partner with operational leaders and subject matter experts to understand priorities and translate them into clear, actionable plans
• Coordinate initiatives across Operations, Call Center, Billing, Customer Experience, Technology, Leadership, and other stakeholders
• Support operational rollouts, process improvements, system implementations, and other key business initiatives
• Take projects from ambiguous starting points through execution while priorities evolve
• Establish clear ownership, priorities, timelines, dependencies, and next steps
• Facilitate project meetings and working sessions that result in clear decisions and action
• Follow up with stakeholders to ensure commitments are completed
• Maintain project plans, action items, documentation, and status updates
• Identify risks, blockers, inefficiencies, and opportunities for improvement
• Work directly with stakeholders to resolve issues and keep initiatives moving
• Recommend practical, iterative improvements to existing workflows
• Adapt project management approaches and tools to business needs
• Coordinate across teams with different priorities and ways of working
• Build relationships and influence outcomes without formal authority
• Communicate progress, risks, decisions, and outcomes to technical and non-technical stakeholders
• Help teams navigate competing priorities while maintaining momentum
• Maintain HIPAA/patient confidentiality and compliance
• Perform other job duties as assigned

Project Manager, Urology Operations

Billing Specialist

• Perform analytical work on denied claims
• Research insurance payer requirements
• Solve problems and find innovative solutions
• Make and receive calls professionally
• Monitor reports to identify trends, concerns, and areas of improvement
• Discuss findings, with potential reporting to management
• Address denied claims sent to insurance for payment
• Provide medical documentation to insurance carriers
• Address insurance audits
• Maintain HIPAA/patient confidentiality
• Complete assigned billing reports independently after training
• Answer phone calls independently
• Collaborate in supervisor Q&A sessions, team meetings, and relevant support-team meetings
• Spend approximately 25% of time collaborating and 75% working independently
• Complete training on internal programs, claim-denial resolution strategies, key metrics/KPIs, and compliance rules

Urology Billing Representative

Nurse

• Assist with telemedicine and in-home CPAP and BiPAP setups with patients and their families
• Educate patients on disease processes, cleaning, maintenance, and use of home medical respiratory equipment
• Troubleshoot respiratory equipment issues in person or via telehealth
• Provide respiratory skills to patients in the field as directed by physician orders
• Provide exceptional patient care and work with family members to ensure patient comfort and respect
• Maintain HIPAA and patient confidentiality, including providing private space for telehealth appointments
• Maintain knowledge of and compliance with applicable laws, regulations, and company policies
• Communicate effectively with department staff, employees, and the community
• Handle sensitive issues and conflicts professionally
• Plan, organize, and prioritize work and department operations
• Consult supervisors and solve unique problems as needed
• Maintain a positive and professional image
• Maintain required licensure and certifications

Project Manager, Urology Operations

Urology Billing Representative

Respiratory Therapist/Registered Nurse