Agicap

Customer Success Manager

• Assist clients in implementing Agicap’s key features, including banking and data integration
• Meet clients to understand their cash management and forecasting needs
• Collect client data from banks and accounting tools
• Transform client data using SQL / Python workflows for integration into Agicap
• Manage client projects to integrate data and features and ensure optimal use of Agicap’s capabilities
• Collaborate with stakeholders, conduct follow-ups, and gather client insights
• Build a scalable library for processing customer data
• Contribute to knowledge management for banking and accounting tool aggregation
• Build a wiki of best practices and key processes
• Define, improve, and automate customer data collection and transformation processes
• Provide structured and quantitative product feedback to prioritize data integration and banking aggregation features

Customer Success Tech – DACH Market

Project Manager

• Ensure new key accounts adopt Agicap and recognize value by managing implementation projects on time and on budget
• Define and communicate clear implementation plans, expectations, next steps, deadlines and deliverables
• Organize and lead deployment steering committee sessions for new key accounts
• Collaborate with CS teams, Implementation Consultants, the CS Tech department and product management
• Understand client challenges and needs and provide suitable solutions
• Use project management tools including Gantt charts, time tracking files and stakeholder mapping
• Follow up with product teams on implementation projects
• Select the best Agicap setup based on customer needs
• Ensure data integration setups fit customer requirements with the CS Tech department
• Share client feedback with technical and product teams and beta-test prototypes
• Support and train new and complex clients during implementation and adoption of new features
• Build sustainable relationships with users and decision makers
• Drive upselling focused on sticky features
• Coach and provide feedback to consultants
• Advise customers on treasury management
• Serve as the central communication point for strategic accounts during implementation
• Ensure tool adoption and long-term customer retention
• Maintain high satisfaction indicators including NPS and CSAT
• Improve processes to boost prioritization and efficiency
• Keep CRM data up to date
• Report regularly on performance
• Share expertise and best practices with the team
• Provide qualitative handovers to collaborating teams

Implementation Project Manager – French Market

AI Engineer

• Work directly with business teams to understand their needs, define scope and impact, and prioritize initiatives
• Build internal tools end to end: scoping, development, production deployment, and iteration
• Evolve the shared AI platform, MCP servers, integrations, and cross-functional tooling
• Make technical decisions regarding infrastructure, technology stack, and architecture
• Mentor the junior AI Engineer and share best practices
• Identify processes where AI can deliver gains and build the solutions
• Build a system to analyze customer feedback logs and generate recommendations for Product Managers
• Deploy MCP servers connected to employees’ everyday tools at scale
• Work directly with the Sales, Customer Success, Finance, Product, Marketing, Data, and C-level teams

Customer Success Tech – DACH Market

Implementation Project Manager – French Market

AI Software Engineer – AI Lab