Ajaib

Product Operations

• Monitor daily, weekly, and monthly funnel and login metrics dashboards, including registration → KYC submission, login success/security metrics, and related product funnels
• Query the database and Mixpanel to pull, validate, and reconcile funnel data
• Maintain and update tracking dashboards and reports on a set cadence
• Spot anomalies, threshold breaches, or unusual drop-offs in funnel or login data
• Escalate significant funnel drops or metric anomalies to Product with clear, data-backed context, including stage, segment, and likely meaning
• Support ad hoc data pulls and basic analysis requests from Product and other stakeholders
• Keep tracking documentation accurate and up to date, including event definitions, dashboard specs, and metric definitions
• Perform live app testing to gain a thorough, hands-on understanding of the app’s user experience and underlying functionality
• Benchmark the product and onboarding/login flows against competitors to identify industry standards and areas for improvement
• Conduct research to support funnel optimizations and data-driven product recommendations

Product Ops Analyst

People Operations

• Maintain and update employee data across spreadsheets and HRIS
• Build and manage tracking sheets for all People Operations paperwork tasks
• Organize employment documents and keep records audit-ready, including WLKP, WLFK, E-PKWT, and other related paperwork
• Support onboarding/offboarding administration, including onboarding preparations, probation record monitoring, and offboarding
• Assist with data reconciliation, reporting, and ad-hoc People Operations tasks

Product Ops Analyst

People Operations Admin