Allegion

Technician

• Service and perform preventative maintenance on Stanley Automatic Door Operating Equipment and other electro/mechanical equipment serviced by the branch.
• Perform service and repair work in a profitable and proper manner.
• Record productive time versus travel time.
• Perform preventive maintenance according to customer-specific service programs.
• Maintain accurate work records and parts used at each job.
• Keep updated on changes and modifications to Stanley equipment and ANSI 156.10 standards.
• Keep manuals and details up to date.
• Maintain company vehicles, tools, and other property.
• Maintain adequate parts inventory for the service vehicle and keep inventory logs.
• Maintain good customer relations and customer service.
• Assist and instruct others in installation and service methods.

Automatic Door Service Technician

• Service and perform preventative maintenance on Stanley automatic door operating equipment and other electro/mechanical equipment
• Perform service and repair work in a profitable and proper manner
• Record productive time versus travel time
• Perform preventive maintenance according to customer-specific service programs
• Maintain accurate work records and document parts used at each job
• Keep updated on changes and modifications to Stanley equipment and ANSI 156.10 standards
• Keep manuals and technical details up to date
• Maintain company vehicles, tools, and other property
• Maintain adequate parts inventory for the service vehicle and keep inventory logs
• Maintain good customer relations and customer service
• Assist and instruct others in installation and service methods

Customer Success Manager

• Serve as the primary point of contact for clients
• Build and maintain strong client relationships through consistent engagement and support
• Guide clients through integration processes and provide technical assistance
• Support onboarding of new customers and migrations
• Proactively exceed customer expectations during onboarding
• Identify and capitalize on upselling and cross-selling opportunities
• Lead comprehensive onboarding and training programs
• Conduct periodic client site visits for hands-on support and training
• Relay client feedback to internal teams and contribute to product development initiatives
• Provide remote management and advanced lead capture services for self-guided tours

Customer Success Specialist

• Perform scheduled and/or routine preventive maintenance on equipment and systems under contract agreement
• Inspect, adjust, clean, and calibrate systems and equipment
• Ensure systems and equipment are in satisfactory working order
• Promote, build, and maintain good customer relations
• Assist with contract retention
• Maintain knowledge of industry changes and new developments in products and technology

Service Technician

Customer Support

• Provide exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution
• Troubleshoot basic technical problems primarily by phone through inbound and outbound communication, and via digital channels as needed
• Assist customers with troubleshooting Schlage products and provide resolutions or suitable next steps
• Escalate issues or seek guidance from internal resources and subject matter experts
• Guide customers through installation, app setup, product registration, and other how-to inquiries
• Communicate case drivers and known issues to internal stakeholders as the voice of the customer
• Follow through on customer commitments
• Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components
• Gain knowledge of complex troubleshooting scenarios and advanced Allegion products such as integrated locks
• Participate in ongoing training and development
• Maintain working knowledge of product catalogs, manuals, instruction sheets/templates, and price books
• Adhere to processes and maintain high-quality performance
• Participate positively and respectfully in team activities
• Consistently meet goals and metric expectations
• Support Allegion’s values and customer-centric culture

Automatic Door Service Technician

Automatic Door Service Technician

Customer Success Specialist

Service Technician

Residential Support Representative