Alpes Isère Habitat

Customer Support

• Manage day-to-day tenant relations in connection with property management
• Welcome tenants during dedicated office hours and ensure requests are properly recorded and tracked
• Monitor and process requests related to the tenancy agreement
• Lead the marketing and allocation of available housing units
• Prepare and process applications for the allocation committee
• Draft and arrange for leases to be signed through a digital process
• Follow up with tenants who are in arrears
• Set up and monitor repayment plans
• Provide social support and follow-up through the implementation of appropriate procedures
• Represent the organization in dealings with tenants, elected representatives, and partners
• Participate in committees, governing bodies, and projects of the local management division and the company
• Ensure the flow of information, maintain data traceability, and analyze results
• Propose action plans and contribute to preventive measures
• Contribute to service continuity and the activities of the department
• Work in tandem with a community liaison advisor as part of a multidisciplinary team

Customer Relations Advisor

• Manage day-to-day tenant relations in connection with property management
• Welcome tenants during dedicated drop-in hours and record their requests
• Monitor and process requests related to tenancy matters
• Lead the marketing and allocation of available housing units
• Prepare and process applications for the housing allocation committee
• Draft leases and arrange for their signature through a paperless process
• Follow up with tenants who are in arrears
• Set up and monitor repayment plans
• Provide social support and follow-up through the implementation of relevant procedures
• Represent the organization to tenants, elected officials, and partners
• Participate in committees and institutional meetings
• Ensure the flow of information and the traceability of data
• Analyze operational results and propose action plans
• Contribute to projects led by the local directorate and the company
• Work in tandem with a community liaison advisor as part of a multidisciplinary team