American Public Education, Inc. (APEI)

Human Resources

• Support administration and billing reconciliation of company benefit plans
• Maintain, administer, and communicate employee medical, dental, vision, life, disability, FSA, 401(k), and Employee Stock Purchase Plans
• Assist employees with benefit-related questions and issues within 24 hours
• Enroll and terminate employees in company benefit plans
• Provide benefits program training to employees and managers
• Participate in benefits presentations during new-hire orientation
• Coordinate benefits orientation, enrollment, and termination processes for supported organizations
• Serve as a contact for plan vendors and third-party administrators on billing and compliance matters
• Review and reconcile monthly billing invoices and document adjustments
• Investigate billing discrepancies and non-routine situations
• Communicate and document changes in benefits and payroll systems
• Prepare benefit reports using data from the HCM system
• Assist with employee claims and insurance carrier issues
• Maintain updated benefits documentation in HR employee records
• Evaluate and revise internal processes and document them in SOPs
• Maintain and update employee censuses monthly
• Support open enrollment by planning, running reports, completing vendor uploads, and managing employee communications
• Monitor federal, state, and local laws for benefits and wellness compliance
• Perform other duties as assigned

Benefits Specialist

• Support administration and billing reconciliation of company benefit plans
• Maintain, administer, and communicate employee medical, dental, vision, life, disability, FSA, 401(k), and Employee Stock Purchase Plan benefits
• Respond to employee benefit questions and issues by email, phone, and personal meetings within 24 hours
• Enroll and terminate employees in company benefit plans
• Provide benefits training to employees and managers
• Participate in benefits presentations during new-hire orientation
• Coordinate benefits orientations and enrollment or termination processes for supported organizations
• Serve as a contact for plan vendors and third-party administrators regarding billing and compliance
• Review and reconcile monthly billing invoices, document adjustments, and submit them for payment
• Investigate discrepancies and handle non-routine situations
• Document changes in benefits and payroll systems
• Prepare benefit reports by extracting data from the HCM system
• Assist with employee claims and issues involving insurance carriers
• Maintain updated benefits documentation in HR employee records
• Evaluate and revise internal processes and document SOPs
• Maintain and update employee censuses monthly
• Support open enrollment by planning, running reports, completing vendor uploads, and handling employee communications
• Monitor federal, state, and local laws for benefits and wellness compliance
• Perform other duties as assigned