Angst+Pfister

Inside Sales

• Work in a team with the external sales representative
• Ensure excellent service and customer communication for an assigned territory or customer base
• Open new accounts and extend the assortment portfolio with existing accounts
• Support customer satisfaction and loyalty and move customers to efficient sales channels such as online
• Act as the responsible salesperson between Anyseals and assigned customers
• Administer client data in internal support systems
• Prepare offers with correct price calculations and follow up on offers
• Book orders and educate customers to use the E-Shop
• Support the external and internal sales team with different tasks
• Use telesales tools and skills to manage sales across assigned customers and estimate potential
• Expand business relationships and cross-sell the sealing assortment
• Ensure proper sales-channel assignment and increase digital/online migration
• Understand customers’ business environment, goals, segments, products, and applications
• Monitor the competitive environment, key suppliers, and buying behavior
• Lead customer relationship management and represent customer requirements within Anyseals
• Handle customer complaints and enquiries quickly
• Identify, manage, and conclude sales opportunities
• Report periodically with external sales on the sales project portfolio
• Handle all sales activities efficiently and work under pressure to ship orders on time
• Multitask as a member of a small team

Inside Sales Representative

Operations

• Fulfill customer orders by picking items accurately and efficiently
• Use scales to prepare accurate quantities needed for orders
• Prepare, pack, and ship orders for outbound delivery
• Receive incoming goods and place them in storage
• Maintain a clean, organized, and safe warehouse environment
• Use the warehouse management system to track and locate products
• Cooperate and communicate effectively with coworkers to achieve shared goals
• Support additional duties as assigned

Operations Team Member

• Oversee receiving, warehousing, distribution, and maintenance operations
• Develop and implement policies and procedures
• Maintain warehouse facilities and records
• Work with purchasing to establish supplier reporting
• Recommend warehouse efficiency improvements
• Maintain health, safety, hygiene, and security standards
• Improve customer experience
• Manage stock control and reconcile inventory with WMS/ERP
• Identify process improvement opportunities
• Produce reports and statistics for management updates
• Participate in the annual department budget
• Identify cost-saving opportunities
• Recruit, select, orient, coach, and motivate employees
• Monitor workplace performance and lead training initiatives
• Create a safety program adhering to OSHA standards
• Perform other duties as assigned

Operations Team Leader

• Work in a team with the external sales representative
• Ensure excellent service and customer communication for a fixed territory or customer base
• Open new accounts and extend the assortment portfolio with existing accounts
• Support customer satisfaction and loyalty while moving customers to efficient sales channels such as online
• Act as the responsible salesperson between Anyseals and assigned customers
• Administer client data in internal IT support systems
• Make offers with correct price calculations and follow up on offers
• Book orders and educate customers to use the E-Shop
• Support the complete External and Internal Sales team with different tasks
• Use telesales tools, knowledge, and skills to manage sales across assigned customers and estimate potential
• Expand business relationships and cross-sell the sealing assortment
• Ensure proper customer sales-channel assignment and increase digital/online migration
• Understand customers’ business environment, goals, segments, products, and applications
• Monitor the competitive environment, key suppliers, and buying behavior
• Lead Customer Relationship Management and represent customer requirements within Anyseals
• Ensure speedy handling of customer complaints and enquiries
• Identify, manage, and conclude sales opportunities by persuading customers to choose Anyseals products and services
• Report periodically with the external sales representative on the sales project portfolio
• Handle all sales activities efficiently and work under pressure to get orders out on time
• Multi-task as a member of a small team