Ask-AI

Account Manager

• Manage and grow a portfolio of enterprise customers
• Drive expansion through new module adoption and cross-department penetration
• Build value cases from customer data and lead consultative, outcome-focused conversations with business and technical leaders
• Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
• Partner with Customer Success to ensure customers achieve measurable value
• Work with Product and Marketing to sharpen positioning and go-to-market strategy based on account insights
• Forecast expansion opportunities accurately and maintain high renewal rates
• Help write the account management playbook, with an eye toward growing into a leadership role as the team scales

Sales Development Rep

• Prospect outbound into mid-market and enterprise support leaders using calls, email, and LinkedIn to generate qualified meetings
• Research target accounts and tailor messaging to the product that fits their problem
• Work with sales and marketing leadership to sharpen messaging
• Test and iterate on prospecting strategies across every channel, and share what works with the team
• Help validate new use cases, personas, and markets where Mosaic can create customer value
• Create and share outbound content that builds awareness and demand for Mosaic

Account Manager

Sales Development Representative