ASRC Federal

Customer Support

• Receive and respond to routine informational inquiries and service requests through telephones, emails, facsimiles, postal mail, and the internet
• Support the Case Processing Operation Center (CPOC) within the Defense and Intel Operating Group
• Access electronic databases to retrieve and record information relating to individuals’ background investigations
• Respond to escalated and more complex inquiries on a broader range of topics
• Communicate missing case information to agencies by email and phone
• Adapt and interpret internal process guidelines and contractual requirements
• Prepare and return background investigations that do not meet federal guideline requirements to requesting agencies
• Determine whether agency-provided information is acceptable based on federal guidelines and resource guides
• Modify subject records, case papers, and case status when applicable
• Screen and schedule eAPP investigations when necessary
• Perform other duties as assigned

Customer Service Representative

Solutions Engineer

• Drive multiple customer solution design projects in parallel
• Conduct business and technical discovery with customers
• Develop novel solutions, architectures, and use cases to help customers meet their objectives
• Provide robust recommendations for engagements while identifying critical dependencies and gaps
• Present proposals to senior government officials
• Continuously improve the team’s knowledge, methodologies, and inventory of solution design blueprints
• Lead solution design across DHS platforms, including Microsoft, ServiceNow, modern frameworks, and Drupal
• Develop target and reference architectures
• Ensure compliance, scalability, and reusability
• Design interface, quality assurance, performance, and cost-benefit standards for information systems
• Analyze available technologies and recommend which technologies to use and how best to use them
• Drive projects end to end from ideation to deployment
• Collaborate with multiple stakeholders to arrive at the best solution
• Support application analysis, architectural design, engineering, development, maintenance, and operations for the DHS program

Senior Cloud Solutions Architect

Clinical Research

• Manage the delivery of high-quality data from project start-up and planning through project execution and project closeout across several projects
• Independently perform project-specific quality control and quality assurance tasks
• Ensure consistency, accuracy, and adherence to federal regulations, Good Clinical Practice, Good Clinical Data Management Practices, SOPs, and Working Instructions
• Manage patient protocol information and incorporate protocol-specific guidelines into clinical trial data review
• Contribute to the design of databases and forms for clinical data entry and reporting
• Test new clinical trial data-management processes and systems
• Test clinical trial databases and data-entry screens for protocol and institutional compliance
• Process, track, and validate data accurately and on time
• Perform data abstraction and data entry across multiple clinical research databases and protocols
• Develop and extract patient clinical data reports for publications and presentations
• Use clinical databases and reporting tools
• Identify project-specific reports and assist in their development
• Prepare, review, and submit clinical data to monitoring agencies
• Maintain client communication on data-management project status and review key project questions

Clinical Data Manager – Level 2

Administration

• Administer and maintain the enterprise Google Workspace environment, including Gmail, Drive, Docs, Sheets, Meet, Calendar, and associated services
• Manage user accounts, organizational units, groups, roles, and permissions in the Google Admin Console
• Implement, enforce, and monitor MFA, DLP, endpoint management, and access controls
• Monitor system health, performance, and usage metrics through administrative dashboards and reporting tools
• Provide Tier 2/3 support for Google Workspace incidents, service requests, and escalations
• Troubleshoot mail delivery, file access, sharing permissions, synchronization, and user provisioning issues
• Support identity and access management integration with Active Directory and SSO solutions
• Collaborate with cybersecurity and compliance teams on DoDEA policies, RMF controls, and DoD security requirements
• Develop and maintain system documentation, SOPs, and knowledge base articles
• Deliver user guidance, training materials, and Google Workspace best practices
• Support audits, inspections, and reporting requirements related to system usage, access, and compliance

Administrator – Secret Clearance Required

Full-stack Engineer

• Develop, enhance, and maintain full-stack applications supporting data quality improvement, error remediation, and operational workflows across ICE mission systems
• Translate operational and technical requirements into secure, scalable front-end interfaces and back-end services
• Collaborate with data analysts, data scientists, and system owners to design user-centric solutions
• Integrate automation, AI/ML components, and data-driven features into existing applications
• Conduct code reviews and participate in Agile ceremonies and continuous integration and deployment activities
• Diagnose, troubleshoot, and resolve application issues across the full technology stack
• Produce and maintain technical documentation, including system design artifacts, development procedures, and user guidance
• Monitor emerging technologies, frameworks, and best practices to strengthen LESA’s data quality mission

Principal Software Engineer

Frontend Engineer

• Develop, enhance, and maintain front-end geospatial web applications using Vanilla JavaScript architecture
• Implement and customize mapping functionality using the ArcGIS JavaScript API 4.x
• Collaborate with back-end developers, analysts, and GIS specialists to integrate spatial data and services
• Troubleshoot and optimize front-end performance, usability, and map rendering behavior
• Support MS SQL Server ETL processes, including understanding existing data pipelines and modifying them when needed
• Utilize ArcGIS Python tools (ArcPy or ArcGIS API for Python) for data loading, automation routines, and system administration workflows
• Participate in code reviews, architectural discussions, and best-practice development processes
• Prepare technical documentation for applications, workflows, and data processes

Geospatial Front-End Developer

Analyst

• Provide budget execution support to a NOS Financial Management Center or Headquarters
• Pull reports from NOAA financial systems, including Oracle E-Business Suite (EBS), Enterprise Data Warehouse (EDW), and Financial Management Data System (FMDS)
• Summarize quantitative data for monthly commitment, obligation, contract status, and complex payment reports
• Assist with creating and monitoring monthly and annual obligation plans
• Track funds transferred from other NOAA or NOS Financial Management Centers
• Understand and apply accounting codes and governing business rules
• Process documentation for financial corrections
• Conduct variance analysis by comparing planned obligations to actual obligations and justify variances to FMC leadership and NOAA headquarters
• Create and utilize tracking tools to monitor NOS grants through planning, clearance, funding, and execution
• Transform accounting system data into Excel spreadsheets and PowerPoint presentations
• Produce, maintain, and update templates, forms, process documents, and slides for NOS reviews
• Respond to data calls from other FMCs, NOS or NWS Headquarters, NOAA Headquarters, the Department of Commerce, OMB, and/or Congress
• Enter data into the Financial Management Data System as requested
• Provide budget planning and execution support for NOAA/NOS
• Analyze data to identify trends, forecast potential budget issues, and plan corrective actions