Attestation Légale - Once For All

Customer Support

• Manage incoming and outgoing requests via ticketing system, email, or phone
• Provide customers with reliable, personalized information and support
• Maintain the database in accordance with established procedures
• Gather customer feedback and make suggestions for improving services and features
• Participate in the onboarding and training of new employees
• Work across a ticketing tool, LiveChat solutions, and the Once For All platform

Customer Relations Specialist

• Manage incoming and outgoing requests via ticketing system, email, or phone
• Provide customers with reliable, personalized information and support
• Maintain the database in accordance with procedures
• Share customer feedback with the relevant teams
• Make suggestions for improving services and features
• Participate in the onboarding and training of new employees
• Navigate between a ticketing system, LiveChat solutions, and the Once For All platform