Demonstrates strong customer service skills with a focus on delivering exceptional support for rental therapy surfaces and bariatric products. Proficient in utilizing tools like Genesys Cloud and Salesforce while maintaining technical product expertise and adhering to customer-specific protocols.

Highest-signal resume keywords

Customer Service ExperienceTechnical Communication SkillsProficiency With Microsoft OfficeGenesys Cloud ExperienceBilingual Spanish Skills

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Deliver exceptional customer service for rental therapy surfaces, bariatric products, field service employees, and after-hours capital technical support
Serve as the primary contact for customer inquiries
Answer basic product, technical, and operational questions and provide product information
Connect customers with Clinical Account Managers for billing, pricing, inventory, and order-related needs
Maintain technical product expertise through ongoing training
Handle and resolve customer inquiries over the phone within assigned skill areas
Adhere to customer-specific protocols
Identify, escalate, and support resolution of call center, service, sales functionality, and customer issues
Partner with sales and field service teams to investigate and resolve customer issues
Meet or exceed quality, adherence, conformance, attendance, and departmental performance expectations and metrics
Contribute to customer, employee, and shareholder value in a changing healthcare environment
Report to the Customer Support Supervisor or Customer Support Manager

Requirements

What you’ll need

High school diploma or GED required
Successful completion of new hire orientation and product training
Flexibility to work weekends and holidays
2+ years of customer service experience preferred
Healthcare industry experience considered a plus
Strong written, verbal, interpersonal, and technical communication skills
Proficiency with Microsoft Office products
Ability to quickly adapt to new technologies and systems, including Genesys Cloud, JDE, Salesforce, and other applicable tools
Strong analytical, organizational, and problem-solving abilities
Exceptional attention to detail and accuracy
Ability to multitask effectively and manage competing priorities
Ability to perform successfully in a fast-paced environment
Professional, team-oriented individual contributor who works collaboratively with others
Applicants must be authorized to work for any employer in the U.S.
Bilingual Spanish language skills are a plus

Benefits

Comp & perks

Healthcare Insurance
401K Retirement Savings Plan with employee contributions and company matching
Paid Time Off
Paid holidays
Parental Leave
Family and medical leaves of absence
Employee Stock Purchase Plan with discounted company stock
Medical and dental coverage starting on day one
Basic life, accident, short-term and long-term disability, and business travel accident insurance
Flexible Spending Accounts
Educational assistance programs
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits
Additional opportunity to earn sales incentive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical SupportProblem-SolvingAttention To DetailMultitaskingOrganizational SkillsHealthcare Industry KnowledgeAdaptability To New TechnologiesOperational KnowledgeProduct Training

Soft Skills

Interpersonal SkillsTeam CollaborationVerbal CommunicationWritten CommunicationFlexibility

Tools & Technologies

Genesys CloudSalesforceJDEMicrosoft Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareCustomer SupportField ServiceBariatric ProductsRental Therapy Surfaces