BFFC

Analyst

• Deliver in-person and online training programs developed by the Training team
• Support the identification of training needs with business areas and operations
• Develop content, presentations, manuals, scripts, videos, activities, and other learning resources
• Review and update training materials, ensuring clarity, standardization, and alignment with company processes
• Publish, organize, and update content and learning paths on the training platform
• Lead new-hire onboarding, presenting the company culture, policies, and key processes
• Support technical, behavioral, and operational training for store teams
• Participate in preparing and delivering training for the opening of new locations
• Track schedules, registrations, attendance lists, reaction surveys, and other training controls
• Monitor employee participation, completion, and performance in learning initiatives
• Consolidate metrics and prepare basic reports on training delivered
• Support the organization of training logistics, including rooms, materials, equipment, links, and invitations
• Provide support to participants, managers, internal trainers, and partners during development initiatives
• Contribute to the continuous improvement of learning programs, content, and methodologies
• Visit locations to monitor training, identify needs, and support team development
• Keep training records, supporting evidence, and documentation organized and up to date
• Work in partnership with People & Management, Operations, and other relevant departments
• Be available to travel and work on-site at different locations and in different regions, as required by the company

Junior Training and Development Analyst

• Deliver in-person and online training developed by the Training team
• Support the assessment of training needs across departments and operations
• Develop content, presentations, manuals, scripts, videos, activities, and other learning resources
• Review and update training materials, ensuring clarity, consistency, and alignment with company processes
• Publish, organize, and update content and learning paths on the training platform
• Conduct onboarding for new employees, presenting the company’s culture, policies, and key processes
• Support technical, behavioral, and operational training for store teams
• Participate in the preparation and delivery of training for the opening of new locations
• Track schedules, registrations, attendance lists, post-training surveys, and other training records
• Monitor employee participation, completion, and performance in development initiatives
• Consolidate metrics and prepare basic reports on completed training
• Support the organization of training logistics, including rooms, materials, equipment, links, and invitations
• Provide support to participants, managers, internal instructors, and partners during development initiatives
• Contribute to the continuous improvement of learning programs, content, and methodologies
• Visit locations to monitor training, identify needs, and support team development
• Keep training records, documentation, and supporting evidence organized and up to date
• Work in partnership with People & Management, Operations, and other relevant departments
• Work on-site at different locations and in different regions, as required by the company