BrightView

Revenue Cycle Specialist

• Prepare and submit physician and clinic claims to third party insurance carriers electronically or by hard copy billing
• Secure needed medical documentation required or requested by third party insurances
• Follow up with third party insurance carriers on unpaid claims until paid or only self-pay balance remains
• Process rejections by making accounts private and generating a letter of rejection to patients, or correct billing errors and resubmit claims
• Work with physician or medical record staff to ensure correct diagnosis/procedures are reported
• Ensure proper documentation and charge entry of patient charges
• Keep updated on billing and insurance changes
• Monitor claims for missing information and authorization/control numbers
• Support clinic mission, vision, values, standards, policies, procedures, confidentiality standards, and ethical behavior
• Maintain third party billing logs
• Ensure documentation complies with regulatory agency requirements and best practices

• Prepare and submit physician and clinic claims to third party insurance carriers electronically or by hard copy billing
• Secure needed medical documentation required or requested by third party insurances
• Follow up with third party insurance carriers on unpaid claims until paid or only self-pay balance remains
• Process rejections by making accounts private and generating rejection letters, or correct billing errors and resubmit claims
• Work with physician or medical record staff to ensure correct diagnosis and procedures are reported
• Ensure proper documentation and charge entry of patient charges
• Keep updated on billing and insurance changes
• Monitor claims for missing information and authorization/control numbers
• Support clinic mission, vision, values, standards, policies, procedures, confidentiality standards, and ethical behavior
• Maintain third party billing logs
• Ensure documentation complies with regulatory agency requirements and best practices

Director

• Lead and manage all aspects of patient flow and clinic operations
• Execute BrightView’s operations playbook for the clinic
• Plan, lead, and deliver regular team meetings
• Ensure a consistent, high-quality patient experience
• Identify and facilitate resolution of issues and conflicts within the center
• Ensure clinic staff compliance with policies, procedures, workflows, and training
• Manage site-level personnel across multiple professional disciplines
• Cultivate staff development and set clear performance expectations
• Establish staff performance improvement plans and redirection/retraining efforts
• Develop community partnerships with BrightView’s Outreach teams
• Ensure collaboration with the Quality department partner
• Fulfill the Program Administrator role as outlined by State Administrative Code as needed
• Follow and enforce federal, state, and local healthcare requirements
• Lead new staff onboarding and training

Center Director

Therapist

• Plan and conduct group therapy sessions based on clinic needs and best-practice guidelines
• Conduct patient intake assessments
• Provide crisis and de-escalation techniques
• Assist with treatment planning
• Review progress toward treatment plan goals
• Coordinate patient care with the onsite multidisciplinary team
• Attend required on-site staff and multidisciplinary team meetings
• Timely and comprehensively document treatment data in the electronic patient health record
• Follow regulatory and company compliance requirements

Counselor/Therapist

Business Development Rep

• Drive census growth by generating referrals, building brand awareness, and executing a structured sales approach to community engagement
• Identify, establish, and grow relationships with referral partners across healthcare, criminal justice, and community organizations
• Conduct regular partner visits and check-ins to strengthen relationships and increase referral volume
• Serve as a resource for referral partners and ensure smooth access to treatment for patients
• Execute daily outreach activities including prospecting, visits, calls, and follow-ups
• Map and manage a defined territory, prioritize high-value accounts, and track touchpoints
• Track activities and results through CRM and produce accurate reporting on outreach effectiveness
• Achieve or exceed monthly and quarterly outreach metrics related to referral generation and admissions
• Develop knowledge of BrightView’s services and communicate patient pathways
• Represent BrightView at networking events, conferences, and community meetings
• Educate stakeholders on substance use disorder treatment and BrightView’s patient-first approach
• Align outreach efforts with BrightView’s mission and improved patient outcomes
• Share field insights to support organizational planning and market strategy
• Develop account plans and territory strategies to maximize referral growth once outreach fundamentals are mastered

Business Development Representative, Outreach Coordinator

Physician Assistant

• Complete patient vital signs, TB testing, and blood draws
• Facilitate timely and efficient patient flow throughout patient visits
• Perform assigned administrative duties supporting patient flow
• Prepare specimens for shipping
• Maintain laboratory supply inventory and a sanitary, organized work environment
• Provide input on treatment philosophy, treatment services, and patient care
• Communicate with teams regarding patient appointments
• Attend required meetings, huddles, and center-team collaborations
• Consult team members on lab testing, results, and patient issues
• Ensure timely and accurate laboratory specimen collection in accordance with federal and state regulations
• Review, post, and disseminate laboratory results
• Complete timely and comprehensive EMR documentation
• Maintain new and existing patient accounts, including insurance and billing information

Medical Assistant

• Provide high-quality patient care according to established treatment program policies and procedures
• Follow current medical standards and practices for planning, assessment, intervention, and evaluation of patient needs
• Perform laboratory procedures under appropriate supervision
• Complete patient vital signs, TB testing, and blood draws
• Facilitate timely and efficient patient flow
• Perform administrative duties supporting patient flow
• Prepare specimens for shipping
• Maintain laboratory supply inventory and a sanitary, organized work environment
• Provide input on treatment philosophy, treatment services, and patient care
• Communicate with teams regarding patient appointments
• Attend required meetings, huddles, and center-team collaborations
• Consult team members on lab testing, results, and patient issues
• Collect laboratory specimens in compliance with federal and state regulations
• Review, post, and disseminate laboratory results
• Complete documentation in Electronic Medical Records (EMR)
• Maintain patient accounts, including insurance and billing information

• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines
• Provide crisis and de-escalation techniques
• Assist with treatment planning
• Review progress toward treatment plan goals
• Coordinate patient care with the onsite multidisciplinary team
• Attend required meetings, including on-site staff meetings and multidisciplinary team meetings
• Timely and comprehensively document necessary treatment data in the electronic patient health record
• Follow regulatory and company compliance requirements

Revenue Cycle Specialist

Revenue Cycle Specialist

Center Director

Counselor/Therapist

Business Development Representative, Outreach Coordinator

Medical Assistant

Medical Assistant

Behavioral Health Counselor/Therapist