ButterflyMX

Project Manager

• Serve as the primary point of contact for customers and installers throughout implementation
• Define actionable next steps and align/manage relevant stakeholders across teams
• Validate deal data with customers to ensure accurate project setup
• Maintain implementation project tracking records in the CRM system, including project details, status, requests, change orders, and payment details
• Forecast project completion timeframes
• Prioritize work queues to progress projects and communications
• Coordinate hardware installation and software implementation with installers, sales teams, CSMs, and customers
• Manage schedules, activities, and communications with customers and installers
• Coordinate invoicing requests and validate billing/payment inquiries
• Communicate with client success, technical, finance, and sales teams to ensure a positive client service experience
• Stay informed on inventory and track project materials
• Liaise between Sales and Client Success to facilitate successful project handoffs
• Coordinate projects from signed customer contract through final completion and transition to Client Success
• Ensure projects meet schedule, quality, profitability, and customer satisfaction objectives

Explore Implementation Project Manager at ButterflyMX. Review requirements and application details.

Implementation Project Manager

• Serve as the primary point of contact for customers and installers throughout the implementation process
• Define actionable next steps for customers while involving, aligning, and managing relevant stakeholders across teams
• Validate deal data with customers to ensure accurate project setup details
• Maintain implementation project tracking records, including project details, status, requests, change orders, and payment details, using the CRM system
• Forecast project completion timeframes
• Prioritize work queues to keep projects and communications progressing
• Coordinate hardware installation and software implementation with internal and external installers, sales teams, CSMs, and customers
• Manage schedules, activities, and communications with customers and installers
• Coordinate invoicing requests and validate billing/payment inquiries
• Communicate with client success, technical, finance, and sales teams to ensure a smooth client service experience
• Stay informed on inventory and track materials needed for projects
• Liaise between Sales and Client Success teams to facilitate successful project handoffs
• Ensure projects are completed on schedule, meet quality standards, maintain or improve projected profit levels, and satisfy customers
• Transition completed implementations to Client Success