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Implementation Project Manager
ButterflyMXPosted 10/19/2026full-timeNew York City • New York • United StatesJunior💰 $70,000 - $82,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management capabilities with a focus on customer success, effective communication, and stakeholder alignment. Proficient in managing project tracking, invoicing, and coordinating between teams to ensure timely and quality project delivery.
Highest-signal resume keywords
Project ManagementCustomer SuccessDocumentation SkillsCommunication SkillsSFDC Experience
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the primary point of contact for customers and installers throughout the implementation process
- Define actionable next steps for customers while involving, aligning, and managing relevant stakeholders across teams
- Validate deal data with customers to ensure accurate project setup details
- Maintain implementation project tracking records, including project details, status, requests, change orders, and payment details, using the CRM system
- Forecast project completion timeframes
- Prioritize work queues to keep projects and communications progressing
- Coordinate hardware installation and software implementation with internal and external installers, sales teams, CSMs, and customers
- Manage schedules, activities, and communications with customers and installers
- Coordinate invoicing requests and validate billing/payment inquiries
- Communicate with client success, technical, finance, and sales teams to ensure a smooth client service experience
- Stay informed on inventory and track materials needed for projects
- Liaise between Sales and Client Success teams to facilitate successful project handoffs
- Ensure projects are completed on schedule, meet quality standards, maintain or improve projected profit levels, and satisfy customers
- Transition completed implementations to Client Success
Requirements
What you’ll need- 1-2 years of relevant work experience in a customer-facing role in project management, customer success or support, or as a project coordinator
- Bachelor Degree qualified or equivalent work experience
- Demonstrate a high level of accountability for your work
- Exceptional documentation and communication skills
- Proven track record of delivering results and working towards targets
- Prior experience working with email platforms and SFDC
- Proven experience leveraging AI tools in both professional and personal settings
- Authorization to work in the US
- Legally authorized to work in the United States without current or future visa sponsorship
Benefits
Comp & perks- Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1
- 401(k) plan with a match
- 10 paid holidays
- 20 vacation days
- 5 sick days
- 3 floating holidays
- Basic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost)
- Short and Long Term Disability (ButterflyMX covers 100% of the cost)
- Paid Family Leave
- Employee Assistance Program
- Quarterly self-care stipends
- Optional pre-tax flexible healthcare spending accounts (FSA and HSA)
- Dependent Care FSA
- Commuter Benefits
- Optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
- Bonuses, equity, or other forms of compensation, where applicable
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project TrackingInvoicing CoordinationData ValidationForecastingChange Order Management
Soft Skills
AccountabilityStakeholder ManagementPrioritizationCollaborationResults Orientation
Tools & Technologies
CRM SystemEmail PlatformsAI Tools
Certifications & Qualifications
Bachelor Degree
Industry Keywords
Customer-Facing RoleImplementation ProcessHardware InstallationSoftware ImplementationClient Service Experience