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Implementation Project Manager
ButterflyMXCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management capabilities by effectively coordinating hardware installation and software implementation while ensuring customer satisfaction and timely project completion. Proficient in managing stakeholder communications and maintaining accurate project tracking records in CRM systems.
Highest-signal resume keywords
Project ManagementCustomer SuccessDocumentation SkillsCommunication SkillsSFDC Experience
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the primary point of contact for customers and installers throughout implementation
- Define actionable next steps and align/manage relevant stakeholders across teams
- Validate deal data with customers to ensure accurate project setup
- Maintain implementation project tracking records in the CRM system, including project details, status, requests, change orders, and payment details
- Forecast project completion timeframes
- Prioritize work queues to progress projects and communications
- Coordinate hardware installation and software implementation with installers, sales teams, CSMs, and customers
- Manage schedules, activities, and communications with customers and installers
- Coordinate invoicing requests and validate billing/payment inquiries
- Communicate with client success, technical, finance, and sales teams to ensure a positive client service experience
- Stay informed on inventory and track project materials
- Liaise between Sales and Client Success to facilitate successful project handoffs
- Coordinate projects from signed customer contract through final completion and transition to Client Success
- Ensure projects meet schedule, quality, profitability, and customer satisfaction objectives
Requirements
What you’ll need- 1-2 years of relevant work experience in a customer-facing role in project management, customer success or support, or as a project coordinator
- Bachelor Degree qualified or equivalent work experience
- High level of accountability for work
- Exceptional documentation and communication skills
- Proven track record of delivering results and working towards targets
- Prior experience working with email platforms and SFDC
- Proven experience leveraging AI tools in professional and personal settings
- Authorization to work in the US without current or future visa sponsorship
Benefits
Comp & perks- Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1
- 401(k) plan with a match
- 10 paid holidays
- 20 vacation days
- 5 sick days
- 3 floating holidays
- Basic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost)
- Short and Long Term Disability (ButterflyMX covers 100% of the cost)
- Paid Family Leave
- Employee Assistance Program
- Quarterly self-care stipends
- Optional pre-tax flexible healthcare spending accounts (FSA and HSA)
- Dependent Care FSA
- Commuter Benefits
- Optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
- Bonuses, equity, or other forms of compensation, where applicable
- Distributed, primarily remote workforce
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project CoordinationData ValidationForecastingInvoicing CoordinationChange Order Management
Soft Skills
AccountabilityResults-DrivenStakeholder ManagementPrioritizationCollaboration
Tools & Technologies
CRM SystemEmail PlatformsAI Tools
Certifications & Qualifications
Bachelor Degree
Industry Keywords
Customer-Facing RoleImplementationClient Service ExperienceProject TrackingInventory Management