By The Bay Health

Nurse

• Receive phone calls from hospice patients and families
• Assess patient and family needs and coordinate needed care over the phone
• Schedule home visits as needed
• Manage patients’ pain and symptoms pursuant to physicians’ orders
• Obtain changes in orders as needed
• Update patient care plans and medication lists
• Assess needs for home visits and contact appropriate clinicians to schedule visits
• Notify patients and families of expected visit times
• Collaborate with transdisciplinary team members
• Facilitate communication among the transdisciplinary team, Hospice, and the patient’s Attending Physician

Hospice Triage Nurse, CA RN License Required

Clinical Specialist

• Analyze clinical and operational workflows and identify opportunities to improve efficiency, usability, documentation, and patient care
• Translate clinical and operational needs into system requirements, workflow recommendations, and technology solutions
• Partner with stakeholders to design and validate workflows balancing user needs, system capabilities, and regulatory requirements
• Support initiatives from requirements gathering and testing through deployment and post-go-live optimization
• Develop and execute workflow-based testing and participate in user acceptance testing
• Provide hands-on and at-the-elbow support during go-lives, upgrades, and other high-impact initiatives
• Serve as a liaison between clinicians, operational leaders, and technical teams
• Communicate technical concepts to clinical and operational audiences
• Participate in governance, prioritization, quality, compliance, and continuous improvement initiatives
• Provide occasional Epic classroom training coverage and workflow education
• Participate in an after-hours on-call rotation for critical Epic or clinical application issues

Hospice Triage Nurse, CA RN License Required

Clinical Informatics Specialist