Calero

Analyst

• Assist Team Leads to ensure all payments are processed on time
• Investigate payment issues and apply corrective actions using various payment methods and interfaces
• Collaborate with invoice-lifecycle stakeholders and the Managed Bill Pay team to meet SLA goals for assigned customers
• Prioritize and complete tasks with the Managed Bill Pay Manager for timely assignment resolution
• Manage daily payment operations to meet KPIs
• Address Zendesk tickets and provide clear, effective solutions
• Reprocess outstanding in-house payments
• Maintain prefunding balances in the hub
• Take on additional projects and duties supporting team and business objectives
• Represent the MBP department professionally in communications with vendors, payment processors, and Account Management teams
• Fill in for other Senior Analysts when necessary

Explore Managed Bill Pay, Senior Analyst at Calero. Review requirements and application details.

Managed Bill Pay, Senior Analyst

• Manage payments on behalf of assigned Calero customers within a team environment
• Directly process payments and/or monitor payments sent to a third-party processor
• Research payment issues and ensure corrective action using various payment methods and interfaces
• Review customer payment methods monthly for potential upgrades to credit card payments
• Review incoming funding and allocate it to related invoices pending processing in Calero’s payment system
• Use intermediary accounting skills and MS Excel
• Collaborate across invoice lifecycle touchpoints and with the Managed Bill Pay Team to achieve SLA metrics
• Complete weekly or monthly assignments in priority order with Senior Management, the Service Operations Manager, and Business Unit leadership
• Manage daily payment activity to meet assigned KPI requirements
• Ensure payments are executed correctly based on customer-approved amounts
• Perform other projects and duties as assigned

Explore Bill Pay Analyst at Calero. Review requirements and application details.