Customer Service Representative
Caliber Collision
Posted: 10/21/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Representative
Caliber CollisionCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills while effectively managing competing priorities in a fast-paced environment. Proficient in navigating multiple software systems to support customer needs and maintain operational efficiency.
Highest-signal resume keywords
Customer ServiceEffective CommunicationMicrosoft Office SuiteCollaborationAdaptability
About the role
Key responsibilities & impact- Greet and provide extraordinary customer service to internal and external customers
- Monitor work volume scheduled for the center and recommend load level requests when necessary
- Coordinate rental car and tow companies to provide one-stop service to customers
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
- Help restore customers' rhythm of life by supporting safe return to the road
Requirements
What you’ll need- 1+ years of experience within a customer facing environment
- Effective verbal and written communication skills
- Ability to navigate multiple software systems, i.e., Microsoft Office Suite
- Work through competing priorities and adapt easily to a fast-paced environment
- Ability to provide personable, friendly customer service to internal and external customers
- Ability to work in a collaborative environment
- Must be eligible to work in the U.S. with no restrictions
Benefits
Comp & perks- Benefits from day one: Immediately eligible for medical, dental and vision
- Industry Comparable Pay – Paid weekly and eligible for overtime
- Paid Vacation & Holidays – Begin accruing day 1
- Career growth opportunities – We promote from within!
- A career for life - You’ll gain hands-on experience within a production shop
- Consistent career training on leadership skills and new technologies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
PersonableFriendlyVerbal CommunicationWritten Communication
Industry Keywords
Customer Facing EnvironmentInsurance Partner RequirementsAuthorizationsBillingLoad Level Processes