Cardiac Study Center (CSC), inc., PS

Nurse

• Conduct telephone triage to assess patient needs and prioritize calls by urgency
• Respond promptly to emergent, urgent, and non-urgent patient inquiries
• Develop and deliver individualized patient education on diagnoses, procedures, and treatment plans
• Collaborate with physicians and healthcare teams to ensure seamless communication and high standards of care
• Serve as a cardiac health resource and educator for office staff and the broader community
• Monitor and manage abnormal test results
• Facilitate appropriate referrals and follow-ups
• Maintain meticulous documentation of patient interactions and care provided

Registered Nurse

• Coordinate referrals, specialty access, and follow-ups
• Serve as liaison between patients, providers, and the care team
• Ensure patients receive appropriate psychosocial and emotional support
• Guide patients through the health system and address barriers to care
• Collect, trend, and analyze outcomes data for performance enhancement
• Identify best practices and support training plan development
• Recommend and implement program or workflow improvements
• Educate patients and families on treatment and navigation
• Support staff training, in-services, and skill development
• Create educational materials and participate in outreach activities
• Serve as a clinical expert and resource across hospital and clinic settings
• Establish collaborative communication across providers and stakeholders
• Participate in multidisciplinary meetings and drive coordination of care

Registered Nurse Navigator

Referral Coordinator

• Verify patient insurance eligibility for procedures and consultations
• Submit and track referral requests through pre-authorization channels
• Follow up weekly on pending referrals and communicate with external providers as needed
• Process and fax incoming/outgoing referral documentation
• Respond to referral-related calls and messages from the call center and clinic schedulers
• Manage email communications across multiple departments and document updates in EMR
• Work closely with team members in scheduling, billing, and the business office
• Participate in monthly bookkeeping meetings
• Provide general backup support to the Business Office
• Answer business office phone lines and assist with other tasks as assigned
• Help ensure timely, authorized care, reduce patient delays, improve provider workflows, and enhance the overall experience of care