Customer Service Operations Representative
Cardinal Health
Posted: 10/21/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Operations Representative
Cardinal HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service, effectively addressing client inquiries and concerns while maintaining compliance with HIPAA regulations. Capable of utilizing computer systems for data entry and record management, with bilingual communication skills in English and Spanish.
Highest-signal resume keywords
Customer Service ExperienceBilingual Communication (English and Spanish)HIPAA ComplianceData Entry ProficiencyBasic MS Office Proficiency
About the role
Key responsibilities & impact- Handle client/patient questions, complaints, requests and inquiries with courtesy and professionalism
- Maintain knowledge of company products and services
- Log into systems according to assigned skills and tasks
- Complete customer-service documentation within 24 hours and follow company guidelines
- Offer solutions to improve customer service quality and effectiveness
- Respond to inbound and outbound telephone inquiries and address patient needs urgently
- Provide accurate and timely solutions regarding orders, devices, usage and physician-ordered prescriptions
- Overcome objections and resolve customer concerns to retain patient accounts
- Update patient records, files and service issues accurately in information systems
- Represent ADS professionally
- Participate in management feedback and training
- Assist other departments with patient processing and issues
- Follow policies and procedures for consistent customer/patient care
- Safeguard PHI and confidential information under HIPAA requirements
- Provide feedback to improve processes and policies
- Attend required department, team and company meetings
- Perform additional responsibilities and special projects as needed
Requirements
What you’ll need- High School Diploma, GED or equivalent work experience, preferred
- 1-3 years of experience, preferred
- Must be proficient in both English and Spanish languages
- Customer service experience in a call center environment is desirable
- Basic knowledge of, or ability to learn customer service specialization
- Demonstrated success in meeting goals and objectives
- Proficiency in basic math and business calculations
- Working knowledge of computer/data entry with the ability to learn new systems
- Basic level of MS Office proficiency
- Ability to work Monday-Friday 8:30AM to 5:00PM EST and rotating Saturdays 10AM-2PM EST
- Compliance with HIPAA rules and safeguarding PHI and confidential information
Benefits
Comp & perks- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service SpecializationBasic Math SkillsBusiness CalculationsInformation Systems ManagementDocumentation Accuracy
Soft Skills
ProfessionalismProblem-SolvingEffective CommunicationTeam CollaborationAdaptability
Tools & Technologies
Computer SystemsData Entry SoftwareCall Center Technology
Industry Keywords
Patient CareClient InquiriesPHI SafeguardingCustomer RetentionFeedback Implementation